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scarletsquig
25-10-2007, 02:35
http://www.2d6feet.com/?p=39

"We chat with Games Workshop Account Rep Travis Farber. We talk about changes in Games Workshop, retail / trade account management, and more. Plus - the secret lives of GW Reps!"

I'm listening to this now, and it's quite interesting, so I figured I'd share it with everyone.

Right click, "save link as" on this link for the file:
http://www.rabbitcave.com/2d6feet/podcasts/Episode%2024.mp3

The good questions start coming in at the 7:15 mark:


Games Workshop didn't do this a year and a half ago, your product was shoved down our throat, I'm not saying that's too nice, because it wasn't a very pleasant feeling to be on the end of it. It was very aggressive.. [snip] What happened to GW that the whole mentality totally changed?

Enjoy!

Pandemonium
25-10-2007, 08:40
Is everyone in the US getting this level of customer service from GW?

Slacker
28-10-2007, 02:10
Listening to this, yes, largely they actually have reformed themselves massively. I have a great relationship with my rep, guy named Mark Koscielniak, and he bends over backwards trying to help us out with whatever he's allowed to do. That's not to say there's the occasional issue or confusion or problem-something gets short shipped, or we get overcharged-but that's completely normal and to be expected. He's come to visit our store, offered some suggestions, and so forth. The part about taking back dead product and what have you is absolutely spot-on-I've got a dozen Lustria books sitting in a box waiting to go back to GW once it flips to November and goes to a 'direct-only' product, for example.

My major problem with GW at this point is their treatment of Specialist Games; I've got a 24 person Blood Bowl League, that runs events through the year (the Chaos Cup kicks off this week), a 16 person Mordheim League lurching its way into the playoffs, and well over a dozen people who play Gothic regularly, and the general attitude in GW is 'they're not worth supporting'. That's not the way they put it, actually, but *shrugs* it's disappointing.

fwacho
28-10-2007, 08:51
Well I listedn to 45 minutes of it. more guys like this rep and GW has more than a fighting chance. i understand why the local store starting selling agian.

Pandemonium
30-10-2007, 16:51
So is this just a US thing or a world wide turn around?

WargamesEmpire
30-10-2007, 20:38
So is this just a US thing or a world wide turn around?

Here in the UK things have improved too. Better trade terms, friendlier sales team and all round more support and help for indies.

This wasn't the case a few years ago when GW was trying to control the high street.

Slacker
01-11-2007, 19:11
Dear god, they were horrible a few years back. There was a very strong feeling in New York when Privateer Press dropped Warmachine and it became The Next Big Thing that they'd be able to finally drop GW as the backbone of people's product lines. The South Park episode, right after 9/11, with the inconvience in dealing with the airlines is a good idea of how people felt.