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AbstinentUser
16-11-2007, 18:32
I know forgeworld is being really slow with delivering at the moment but i was just wondering if anyone had any idea of a timescale. I am eagerly awaiting IA:5 at the mo. i ordered it 2 weeks ago and wondered if i had too much longer to go.
thanks oz

Chaos and Evil
16-11-2007, 18:49
I ordered £60 worth of Aeronautica & Epic models from FW more than two weeks ago... I'm still waiting...

Earthbeard
16-11-2007, 20:30
Thats pretty much there Normal turn around time, or at least as been in my humble experience.

Every news letter keeps saying about delays etc, i'd expect anywhere from 1-4 weeks, depending on what it is you ordered etc.

Chaos and Evil
16-11-2007, 21:32
Until Apocalypse hit, I used to get deliveries within 3-4 days at most.

Khorghan
17-11-2007, 06:13
is it just the apocalpse models that are being delayed because they have to keep making more fast? or is it all the staff? because i ordered some rhinox riders and am wondering how long it will take.

ehlijen
17-11-2007, 06:37
It depends on what you order and where you live. Obvisouly posting times also factor in. That might be a few days for UK-lers, but can reach a week or two for people downunder or similar distances away.

Thanks to apocalypse their orders have multilplied by an apparantly unanticipated number, especially for larger stuff. Smaller things should not be that badly affected, but still somewhat.

So while the bad news is that delievery times will also mutliply for the short term, at least they should be in good enough shape afterwards to be able to afford some wicked new projects. Or so the hope goes...

Deamon-forge
17-11-2007, 08:22
Iv been waiting 41 days for some DKoK models....

Darkson
18-11-2007, 17:30
I'd imagine they're also still trying to catch up on the orders that were delayed due to the recent UK postal strikes (if you saw the amount of mail just in one sorting office I'm sure you understand).

Everett
18-11-2007, 17:39
Deamon-forge what have you ordered? I myself have ordered a grenadier squad and a commissar, last thursday, but my gf has ordered an HQ, a commissar, a tank commissar, quartermaster and a RR squad this weekend.. just wondering how long we will have to wait, in the UK btw

Burnthem
18-11-2007, 18:02
I've got a Valkyrie on order from 2 weeks ago, but i'm happy to sit and wait, they did warn us that they were working hard.

Deamon-forge
18-11-2007, 18:46
Deamon-forge what have you ordered? I myself have ordered a grenadier squad and a commissar, last thursday, but my gf has ordered an HQ, a commissar, a tank commissar, quartermaster and a RR squad this weekend.. just wondering how long we will have to wait, in the UK btw

i have ordered both commissars tank and normal troop one, i am phoning up tomorow as i dont think 40+ days is good enough.

starlight
18-11-2007, 19:03
Between the UK Postal Strike and the onrushing Christmas season, I'll suggest that the watchword will be *patience*. :)

richred_uk
18-11-2007, 20:18
I ordered my commisars about a week before "release date" and they arrived this week (have to say, well worth the wait - lovely models). Hopefully they produce all their models in batches for efficiency, so yours should be on the way.

Rich

Mr Kibbles
18-11-2007, 20:40
I've been waitingsince the 16th 0of october for two LR conversion kits. How long is that now?

Everett
18-11-2007, 20:56
Good lord this is a bit of an eye-opener; I've heard mixed reviews but that takes the biscuit

Burnthem
19-11-2007, 10:03
Good lord this is a bit of an eye-opener; I've heard mixed reviews but that takes the biscuit

Its just these past 6 weeks that its starting taking so long, before the Apoc' rush and Postal strike you were almost guaranteed to recieve your order within the week - give them a chance, they do excellent work, the least we can do is be patient :)

Mika
19-11-2007, 12:59
Got my stuff today, 13 days from ordering. And that´s with shipping time to Finland, nice job FW!

Deamon-forge
19-11-2007, 16:05
Well i phoned up today and had a little moan, They sending me some extra stuff :) as i said its now coming up to 42+ days and on the site it said we do our best to get the order out by 28 days!!!! so they adding a extrad model. also i should be posted out tomorow.

2841981
19-11-2007, 18:34
let us know what the extra model is

Nath

Everett
19-11-2007, 21:56
Got my stuff today, 13 days from ordering. And that´s with shipping time to Finland, nice job FW!

Sounds promising considering I'm inside the UK.

The stuff I ordered is more of a priority to me than what the gf ordered - as that's xmas presents off her so I won't be able to touch them :(

Trickle
20-11-2007, 09:06
Good lord this is a bit of an eye-opener; I've heard mixed reviews but that takes the biscuit

There have been multiple threads on this over the last month or so including in the main forum. Anyone ordering within the last month should *not* be surprised. A little bit of background reading in this forum last month would have revealed the info (leaked/rumor) on lead times for various items - i.e. 4 months for titans etc.

I've ordered plenty of specialist bits for my car in the past that have taken 3+ months, but a little research fist and it was always clear things would take time.

Jark Irons
20-11-2007, 11:40
i made an order on the DA Ven Dread with arms on this sunday. i expect 2 week delivery (i live in sweden) and for FW i could wait longer.

perhaps i will make an update when it arives...

Everett
20-11-2007, 17:37
There have been multiple threads on this over the last month or so including in the main forum. Anyone ordering within the last month should *not* be surprised. A little bit of background reading in this forum last month would have revealed the info (leaked/rumor) on lead times for various items - i.e. 4 months for titans etc.

I've ordered plenty of specialist bits for my car in the past that have taken 3+ months, but a little research fist and it was always clear things would take time.

Yes hence the "I had heard" bit. But considering it says on the website "please allow up to 28 days during this busy period", one would expect them to honour this.

Generally speaking, "specialist bits" for you car are built to order so of course they will take 3+ months

The Keeper of Secrets
20-11-2007, 18:48
I ordered a Heirophant on Oct 25 and They still havn't got one in stock. But I'm happy to wait. Just.

Deamon-forge
21-11-2007, 21:50
Recived my order today, the commissars are great load of detail, also i got a free tank commander commissar. as i phoned and had a moan :)

Everett
21-11-2007, 22:23
Cheers for the update D-F, post pics when possible. So you ordered a commisar and tank commisar, but you also received an extra TC, or you got the one you ordered free?

Deamon-forge
21-11-2007, 22:38
Cheers for the update D-F, post pics when possible. So you ordered a commisar and tank commisar, but you also received an extra TC, or you got the one you ordered free?

got a spear one free,

Everett
22-11-2007, 11:24
Cool, I just rang them then to check if the "28 days" waiting time is still accurate and the (very helpful) guy confirmed, saying it will be "at least" that. Still, makes me feel better as I was starting to worry as they haven't yet taken payment - but I was informed that due to the high number of orders they're having to deal with the express orders first.

I think (and this is pure speculation) that they're simply doing the express orders as a priority (because you have to pay extra) and the rest is on a first come first serve basis.

I'm a bit gutted I'll have to wait now, but, at least I know it's getting dealt with. Might sneak another order on with the "express delivery" option :D

AgeOfEgos
27-11-2007, 03:16
Not to necromancer this thread but it took 28 days almost to the dot to get my Warhound. It has missing pieces. Doubtful this will arrive before Christmas now (Even though I ordered in October). Yeah, not again.

Cuthullu
27-11-2007, 08:54
I only ordered four times at the forgeworld online store since they are in existance.

Every order consisted of 2-3 deliveries because one day this was out of stock, the next day that and so on.

Delivery time was always 4 weeks minimum, and it never was christmas time, because im ordering anti cycle.

Giving them a call everytime after 3 weeks waiting time resulted everytime in having an unfriendly Fanboy on the phone, who told me something in GW-speech ("well the mail grots are delayed because the orks stomped them in the ground").

As a result to this, my last order was made trough fax with the nice sentence that i give them exactly 3 weeks to deliver my complete order and if this will not happen, giving me a friendly and serious business call about the reasons. I also pointed out clearly that i would took an attorney of law with me if there would be any actions not business like.

And it helped.

For result, i found FW a company with awesome models but with employees i would instantly fire after doing such things to customers.

iFelix
27-11-2007, 10:58
Came in my inbox today.

Forgeworld Newsflash

FORGE WORLD ORDER DELAYS

With the recent release of WH40K Apocalypse and the forthcoming Christmas period demand for Forge World models is at an all time high. This has unfortunately led to delays in processing of all orders. Demand for certain models (especially those featured in the Warhammer 40,000 Apocalypse rulebook) has been extremely high. Please rest assured we are still committed to despatching orders to all our customers as quickly as possible but significant delays may be unavoidable. If your order is time sensitive or you wish to check the availability of a particular item we recommend you call our customer service team on

0115 916 8177 from the UK

01144 115 916 8177
from the US or Canada

0044 115 916 8177 from within Europe

We apologise to all our customers for any inconvenience these delays have caused.

FORGE WORLD CHRISTMAS ORDERING DATE

Due to the current very high demand for our products our very last order date for holiday delivery has had to be revised to that shown below. Your order should reach us no later than the date listed and you should choose the Express delivery option. Delivery is also dependant on available stock, and so if you`ve a specific item you really need in time for Christmas, the best thing to do is get your order in to us as quickly as possible! We can no longer guarantee delivery before Christmas of new orders placed without the express delivery option.

UPS Express (UK and International) -3rd December

PierceC
27-11-2007, 12:41
Just a question for someone in Nottingham, does anyone know what availablitiy of Forgeworld products is at Warhammer world?

To tell you the truth, it seems like it would be cheaper and faster, to get someone to hand collect then ship out to you.

PierceC
27-11-2007, 12:48
Your order should reach us no later than the date listed and you should choose the Express delivery option. Delivery is also dependant on available stock, and so if you`ve a specific item you really need in time for Christmas, the best thing to do is get your order in to us as quickly as possible! We can no longer guarantee delivery before Christmas of new orders placed without the express delivery option.

OOOohhh... those cheeky monkeys! I'm sure thats not going to hurt revenue numbers for the run up to Christmas.

And before anyone says :eyebrows:, there is no way that they don't make a little extra off shipping ( and an a little bit more for express shipping :D)

Killgore
27-11-2007, 13:32
oh man, this is going to be a pain in the butt

i was going to order a Angroth the Unbound greater bloodthirster and the forgeworld apocalypse book >_<

Samuell
27-11-2007, 13:40
All these delays (seems like they announce more delays then ever lately) put the rumours about downsizing or even closing forgeworld in the right perspective now don't they.

If you consider the explosive sales of forgeworld products (even if these occur only during certain periods) and the obvious lack of manpower to cope with it, expanding forgeworld as a whole (increased demand of their products make this a viable option) seems not entirely unfeasable.

They should at least up their logistical staff, to prevent that these huge delays (I don't think 2 to 4 weeks is a normal waiting period) become every day practice rather then exceptional.

Mawa
27-11-2007, 13:46
I ordered a Chaos Warhound Titan at the beginning of Novemeber, rang Forgeworld last Friday to see if they had an ETA on it, also due to the fact that I am going to Warhammer World the first week of December was hoping to pick it up and was told under no circumstances would it be ready and that I MIGHT receive it before Christmas but no promises.

:cries:

Khorghan
27-11-2007, 14:29
that really sucks i ordered ONE rhinox cav for a conversion around the begining of november-seeing as is only 1 i hope theyll at least be able to get it before christmas

ChaosMaster
27-11-2007, 15:14
Here's the latest email message from Forge World to their customers about order delays:

FORGE WORLD ORDER DELAYS

With the recent release of WH40K Apocalypse and the forthcoming Christmas period demand for Forge World models is at an all time high. This has unfortunately led to delays in processing of all orders. Demand for certain models (especially those featured in the Warhammer 40,000 Apocalypse rulebook) has been extremely high. Please rest assured we are still committed to despatching orders to all our customers as quickly as possible but significant delays may be unavoidable. If your order is time sensitive or you wish to check the availability of a particular item we recommend you call our customer service team on

0115 916 8177 from the UK

01144 115 916 8177
from the US or Canada

0044 115 916 8177 from within Europe

We apologise to all our customers for any inconvenience these delays have caused.

FORGE WORLD CHRISTMAS ORDERING DATE

Due to the current very high demand for our products our very last order date for holiday delivery has had to be revised to that shown below. Your order should reach us no later than the date listed and you should choose the Express delivery option. Delivery is also dependant on available stock, and so if you`ve a specific item you really need in time for Christmas, the best thing to do is get your order in to us as quickly as possible! We can no longer guarantee delivery before Christmas of new orders placed without the express delivery option.

UPS Express (UK and International) -3rd December
--------------------------------------------------------------------------------
Forge World
Games Workshop
Willow Road, Lenton Lane
Nottingham , NG7 2WS
Phone: 0115 916 8177
Fax: 0115 916 8044
Web site: http://www.forgeworld.co.uk/

Mawa
27-11-2007, 15:14
I wouldn't mind but the money was taken from my account within four days of ordering and now I'm not even given an ETA on delivery. Not the kind of service I would expect after laying out £280 with nothing to show for it.

I understand they are busy but surely someone must have foreseen that the release of Apocalypse and Christmas would increase sales so they should have taken on more staff and increased stock.

Don't get me wrong I'm not a FW Basher as I have spent nearly £1000 with them over the last 12-18months and love their models, just wish their customer service would keep us informed better.

ChaosMaster
27-11-2007, 15:15
A lot of Forge World customers currently are finding that they cannot purchase the products they want without a lengthy wait. This applies whether or not they purchase by mail directly from Forge World in the UK or from stores that carry Forge World products such as GW US Battle Bunkers. This is in no way the fault of the stores, but is entirely due to production problems at Forge World. Here is some information regarding this issue:

1) Forge World did not anticipate the huge increase in demand for their products, especially large game models like Titans, tanks, etc. that has occurred following the release of Codex Apocalypse. They did not increase production beforehand and stockpile these models in anticipation of increased demand. Therefore, the minimal amount of stock of these large, expensive models sitting in stores or at Forge World sold out virtually immediately after Codex Apocalypse was released.

2) Forge World normally casts and packages a certain number of Titans in a month and until recently that amount was more than adequate most of the time. However, since Codex Apocalypse was released that monthly production amount of Titans is currently selling in one week. Therefore, Forge World is currently at least one month behind at this moment just in Titan production.

3) Forge World production processes have always been somewhat slow and painstaking and their staff is not large. Product casters are now working double-shift work days to try and catch up with current demand, but even so this is not adequate for the moment. Before Codex Apocalypse, Forge World was already having difficulty keeping up with demand for certain models and rushing to meet demand was causing an increased number of packing errors, for which their solution was to cut the number of orders sent to US Battle Bunkers. Now that demand for their products has exploded they are completely overwhelmed.

In summary, please be patient with your local stores if they cannot get you the Forge World products you desire. The store's ability to fill those orders rests solely with the ability of Forge World to meet the orders they receive from locations all over the world and at this time Forge World is simply not able to fill many of those orders in a timely manner.

Samuell
27-11-2007, 16:19
I think FW should have learned from past sales explosions to evaluate their production speed, stock quota and employee number.

It's starting to look like, rather then increasing their staff, they'll try to sit out the storm and even things out in the weeks after christmas.

This will hurt them in the future, because customers might anticipate unacceptable waiting periods in the coming years and order at different times or not at all.

This whole business doesn't show much customer appreciation if you ask me.

Khorghan
27-11-2007, 20:26
This whole business doesn't show much customer appreciation if you ask me.

well from what ive heard if you call up and have a complaint they ushually send you free stuff to stop you from whining, most people are happy with that.

starlight
27-11-2007, 20:41
Christmas has always been the busiest time for toy retailers, so anyone who *doesn't* ramp up staff is guilty of (at best) rank silliness.:p

GW (including FW) is concerned with keeping costs as low as possible, so I'm not surprised that they'd rather sacrifice service to costs instead of looking to their past record and going from there.

Christmas + DKoF + Apocalypse + Orks = HIRE MORE FREAKING STAFF! :p

Ehem...:angel:

Rod Hull
27-11-2007, 23:13
Just a question for someone in Nottingham, does anyone know what availablitiy of Forgeworld products is at Warhammer world?

To tell you the truth, it seems like it would be cheaper and faster, to get someone to hand collect then ship out to you.

They have some stuff in, I was interested in Guard during my visit, they had a box with two infantry upgrade kits and I think some Death Korp stuff, and a couple of tanks.

I had to place my order through their in-store PC. The only benefit to ordering at Warhammer World seems to be free postage.

As I hadn't received my pre-ordered Vulcan Macharius over a month after release I cancelled, and ended up getting refunded in GW vouchers. Their reason was that they couldn't refund my card because I paid in store, and I would have to go back (hours away on the motorway) for a money refund.

aximand
28-11-2007, 01:06
I waited for my Macharius Vulcan for more than 40 days.
just today i received the postal notice.gonna pick it up tomorrow morning...
...yayyyyyyy!!!!

Slekith
28-11-2007, 08:26
I'm seeing people here who has been waiting for more than 40 days!! I hope to get my Tactica Aeronautica sooner than that!! I need the rules so I can update the Aeronautica Imperialis WARP module.

aximand
28-11-2007, 10:38
Yep!got it,a Vulcan Macharious and two commisairs.On to cleaning them up now!!!
ps:the Vulcan is a total stunner people!
cheers!

AbstinentUser
30-11-2007, 19:28
i finally received IA:5 yesterday after nearly 4 weeks.
great book though, well worth the wait!
oz

Chaos and Evil
30-11-2007, 23:20
I finally recieved the last of my goods, having ordered them on the 1st of November, on the 30th of November.

Rarely for Forgeworld, not a single miscast item that a little hot water couldn't fix.

The Keeper of Secrets
01-12-2007, 09:56
Got my great unclean one after 2 weeks. Good job!

Still waiting for my heirophant though. I ordered it on th 25th of october and it's now been 5 weeks. getting vry annoyed

Khorghan
06-12-2007, 11:20
just got my rhinox cav, not bad-around 35 days

Burnthem
06-12-2007, 11:32
Just got my Cadian Special Weapons troopers and spare Lasguns, took 25 days. Still waiting for my Valkyrie though, 36 days and counting....

Everett
06-12-2007, 12:47
Been waiting 28 days now and they haven't even taken payment. Going to get on the blower to them.. If it ever stops being engaged. Poor bastards.

Deamon-forge
06-12-2007, 16:38
hey all, been on the phone today to ancer a question on the IA:Apoc book they should be sending them out Monday onwards, as they are nearly done with all the back orders, They are now doing orders from the 26th onwards. So fingers crossed every ones bits should be here aspa!

The Keeper of Secrets
06-12-2007, 16:40
After waiting 6 weeks for my hierophant, I phoned them up. They said it hadn't even been made yet, and I was still looking at at least a month.

Deamon-forge
06-12-2007, 16:54
After waiting 6 weeks for my hierophant, I phoned them up. They said it hadn't even been made yet, and I was still looking at at least a month.

I am just saying what they told me.

Slekith
06-12-2007, 17:22
We ordered a Khorne dreadnought armed with two combat arms and a scenic base along with the new Tactica Aeronautica rulebook. 3 weeks later all we have is the book, the base and a single arm :(

Items to follow.....

Deamon-forge
07-12-2007, 15:36
Recived my IA: Apoc book today bloody good read,

http://i147.photobucket.com/albums/r309/cortex_photos/DSCF2315.jpg

Dio´Ra
07-12-2007, 20:22
called FW today to tell them about some missing stuff from my past two orders.....the phone troll said that i should expect it somehwhere around 2008 :cries:.....as for asking when its safe to make new orders, he said that he just doesnt knows....his guess was wait 2 months, then again it should be save to order stuff not in this back order madness :cries:


Recived my IA: Apoc book today bloody good read,

i thought the books were supposed to be released the 10th december :confused:

Wing Commander
08-12-2007, 07:44
I have 3 orders that appear to have vanished - 1 from October which has simply not materialised at all, 1 from mid November which has partially arrived (the missing parts were for my sons' Xmas... :mad:), the missing parts are due next year, and a 3rd order which my wife placed for my Xmas.... :mad:
Their service is absolutely disgusting, especially at this time of year. They've been in business long enough that they have no excuses - they should have taken on extra staff in Oct / Nov to cope with the Xmas rush, most businesses do but my guess is that some bean counter high up at Forge World decided that they could make more profit by having less wages to pay and that the existing staff would be able to cope!

Everett
08-12-2007, 10:05
I had similar result as 'Keeper. Rang them, the guy said the order hadn't gone through for some reason, they emailed me but I haven't received diddly squat. He said he couldn't tell me now if it will get to me before xmas. I appreciate his effort (was on the phone for a long time) but considering I ordered some DKoK grens on the 15th of November, it's a big downer for me.

EmMeTt
09-12-2007, 01:21
It takes 2-4 weeks for me down here in Australia. It varies sometimes.

Sephtar II
09-12-2007, 08:39
Well I have got mixed results, on the one hand I ordered some marine bits, terminator shoulderpads and the like, 2 weeks ago and they have arrived, the Trygon I ordered at the same time has yet to appear and I don't expect it to any time soon with apoc.

On the other hand I had reserved some Kroot Knarloc riders to Collect At GAMES DAY UK which have yet to arrive.:(

Norminator
09-12-2007, 21:51
Is it just the large scale models that they have a real problem on due to Apocalypse, or is it any models due to this? I ordered some Leman Russ upgrade kits around the 2nd, and I wonder if it's too optimistic to hope for their arrival before Christmas.

Notorius
09-12-2007, 22:50
I ordered some Deathwing pads and the DA etched brass sheet on the 18th of November and I haven't had them yet so it appears to be everything that's effected.

The Keeper of Secrets
10-12-2007, 07:22
I agree, but weirdly enough I got my Great Unclean One within 2 weeks of me ordering it. Fantastic model!

RevEv
11-12-2007, 07:30
From my experience it takes time for a complaint to get higher than the shop floor at FW - I had to kick up a real stink to get any response after I complained about FW3's spelling mistakes, and eventually I got a phone call from one of the authors.

With models I have seen delivery times ranging from a few days to a couple of months. Sadly, as already stated in this thread, FW is not the sort of place that they can just take on casual staff at high demand periods. Remember, please, that they are making these items to order and casting resin takes time to get to the quality we all demand. If they rushed the task or let inexperienced staff do the casting then quality would fall dramatically very quickly.

You have to ask yourself - do I want a good cast that you can work on straight away or a poor cast that you need to return or replace before you can do anything.

I feel for those who have ordered FW for Christmas, but FW warned of problems in November after they were overwhelmed by Apocalypse orders. Look forward to something different for Christmas and the FW model when it arrives (yay, double presents... my wife has yet to decide what to get me :( )

Burnthem
11-12-2007, 17:42
Had my Valkyrie arrive this morning, took just over 5 weeks to arrive. Not too bad considering how long others have had to wait. was dissapointed with just how bad a fit the two halves of the fuselage are though, ive heard plenty about it before but even then i didnt expect the two halves to be quite so different in length!

oh yeah, and a DKoK Commissar that was ordered with it wasnt in the box, so an email is on the way to FW.

EDIT; update; Apparantly FW is completely out of DKoK Commissars at the moment, they're waiting for a new batch to be made. They are also sending out a replacement fuselage for my Valkyrie, although they said they weren't too sure when it would get to me as they are also out of stock of Valkyries! No hassle though, pleased with the service even if it is a bit slow.

Everett
16-12-2007, 20:06
received my grenadiers yesterday; without, as above, the oos commissar. Boo. Two figures haven't formed in the mold properly so going to get on the blower to them next week at some point

Cuthullu
17-12-2007, 06:55
@RevEv: I am asking for good castings. And i am happy to wait more than usual to get this quality. And now the big BUT. Delivery Times are way over average, so is casting quality. I ordered Chimera Autocannon Turrets, 3 Weeks, one miscasted Autocannon. I ordered a Squad Krieg Troppers, 4 Weeks, broken Lasguns due to bad packing and miscasted faces three times. I ordered a Macharius Vanquisher, 2 Weeks only, but miscasted hull underpart, miscasted Stubber. They send me a second turret along with 2 Battlecannons by mistake, but this doesnt made me to say thanks cause i didnt ordered that, and what i ordered was of bad quality.
I ordered a Vanquisher turret, 5 weeks, firstly, no miscast.
I am now waiting for a Valkyirie and IA Vol. 1, since 3 weeks. I wonder how bad the Flyer will be miscastet.

All together, as both, delivery times and product quality is ranging on a D (british) or 4 (continental) Grade, i have to say that forgeworld doenst know anything about modern business.

Notorius
17-12-2007, 07:31
Don't forget the spelling mistakes in IA. It makes you wonder, do they actually look at their own models in between taking them out od the molds and putting them into boxes?

Thankfully my Deathwing shoulder pads arrived in good condition.

Sureshot05
17-12-2007, 10:36
Just to lighten the tone of this thread a little.

I placed an order around the 27th of November for Imperial Amour Apocalypse and a Hell Tarlon, had both parts turn up seperately last week. Casting quality was fine. There was one small bubble on the Hell Talon, and a slight miscast on one part of the rear fuselage of the ship. Nothing that five mins with green stuff can't fix.

Oh, and it is a beautiful model! (Not opening Apoc until xmas day so can't tell you about the contents).

Demogorgon
17-12-2007, 10:39
waited 10 days for my chaos warhound titan....no miscast, expectional model...
thumbs up!

Everett
18-12-2007, 18:20
The models that are well cast are generally of very high standard, I'm seriously impressed with the high level of detail they're able to achieve. Their Quality Control is awful though.

AgeOfEgos
18-12-2007, 18:49
Ordered a Warhound around middle/late October
28 days to get it with missing parts/horrible casts
Still waiting for replacements at almost 8 weeks out
Phoned Monday asking if parts were sent yet (As they can't provide me a shipping email with missing parts/replacements and I'm curious if this will arrive before Xmas). The chap told me that they haven't been cast yet and I shouldn't call asking for updates "We'll send them when we get them".

Forgeworld should be embarrassed. I've often stated that 'Experience A' will drive me to shopping elsewhere but seldom followed up. Today I spent all of my Elysian money on new Privateer models.

EmMeTt
19-12-2007, 00:48
I got my guys 2 days ago. Thats about 20 days, possibly the shortest shipping time I've had.

Ash247
19-12-2007, 16:13
Ordered a thunder hawk gunship over a month ago, called them last week to see where it was to be told i was 5th in the queue out of seven, and they were working 16 hours a day to catch up.

Called this week to find out I’m now 7th in the queue out of ten. Explain to the w****r on the end of the phone that I was 5th the week before, he then told that not possible because there system does not allow for customers to be move in the queue.

When asked when the order might be ready, I got the impression I would be lucky to see it before February 2008.

All I can say is that god help us if we have to wait a quarter of a year just to get a model, especially as they take the money for the order in a couple of days after placing it. Can’t be bad to having customers money for 3 months gaining interest before shipping products, almost borders on criminal.

Ash

Norminator
19-12-2007, 16:44
16 hours a day?! That's insane - it's no wonder that the quality of models is suffering.

Whatever people say about it being unfeasible to hire new staff to cast models, it must be logical for Forgeworld to at least get some guys in to man the phones/package orders. Working like they are at the moment is completely unsustainable.

iFelix
19-12-2007, 17:48
I placed an order on the 27th November.

My Apocalypse book arrived on the 10th December.

Most of the rest of my order arrived today (19th December), which was mainly small (spare) parts.

I am currently awaiting an Ork Kannon... which is out of stock.

Evilgenius
19-12-2007, 19:00
I ordered a Macharius Vanquisher on 1st December, money was taken from my account on the 15th.

I called them yesterday to get an e.t.a and was told that the item is out of stock. They said I might get the item in the first half of January but they couldnt guarentee it.:(

As it was supposed to be something for me to build over the Christmas break, I cancelled it.

Now I have to wait upto 5 working days to get my money back. :mad:

I guess I should have gone with my first instinct of getting an Emperors Fist tank company instead.

Very disapointing Forgeworld.:cries:

richred_uk
19-12-2007, 20:31
Now this seems very iffy to me. My recollection of the contract terms when my previous companies have signed up to take credit cards for mail order is that you are not allowed to charge the cards until the goods are ready to despatch, not when you process the order through your computers. I've no problem in a reservation being put through on my card to "hold" that amount of money, but my idea of a credit card is to buy me extra time to pay for something, paying for it before it's made doesn't thrill me, even less so if i was paying interest on the balance for a month before I got the goods.

This sort of thing is understandable from a boutique outfit, but FW has the backing of a multinational company behind it. This sort of corner cutting just seems, well, shoddy.

iFelix
19-12-2007, 22:43
This sort of thing is understandable from a boutique outfit, but FW has the backing of a multinational company behind it. This sort of corner cutting just seems, well, shoddy.

From my experience this month, I pre-ordered the FW Apoc book from FW and a Vindicator from GW. Both about a couple of weeks before release.

FW debited my card about 2-3 days before I received the book, so I guess they debited at virtually the point of despatch.

GW on the other hand debited the card at the time of my order, well over three weeks before the goods arrived!

GW are in my opinion more shoddy in this respect than FW.

Just my twopenceworth.

Chimera
21-12-2007, 00:26
FW don't charge until the item is in a box with your name on it, and on it's way to be sent out.

With GW Mail Order, they take the payment, then send the goods when they're ready - usually right away, if there's going to be a delay then they'll usually be able to tell you when you order it.

As an aside, to me it seems best to order by calling FW or GWMO on the phone, rather than using the website. That way you usually get a pretty accurate ETA and are advised of any potential issues.

Back on topic, my FW order took a month... but they told me that was a likely timeframe and so I knew beforehand. Charged me a few days ago and now it's sitting on my painting table. Looking at me...

The Keeper of Secrets
21-12-2007, 10:06
HORAAAAAAYYYYY!!!

My Heirophant finally arrived! After 56 days of waiting (8 weeks), It finally was delivered.

Worth double the wait!

Demonrich
21-12-2007, 13:05
FW don't charge until the item is in a box with your name on it, and on it's way to be sent out.

With GW Mail Order, they take the payment, then send the goods when they're ready - usually right away, if there's going to be a delay then they'll usually be able to tell you when you order it.

As an aside, to me it seems best to order by calling FW or GWMO on the phone, rather than using the website. That way you usually get a pretty accurate ETA and are advised of any potential issues.

Back on topic, my FW order took a month... but they told me that was a likely timeframe and so I knew beforehand. Charged me a few days ago and now it's sitting on my painting table. Looking at me...

That's not true, when I ordered my warhound they took payment straight away, yet I didn't recieve the model for 26 days. I expected it to take a while though, so I didn't mind :)

Norminator
21-12-2007, 22:32
From the latest newsletter;


An Update on Forge World Order Status
Well the unprecedented demand for our products has indeed kept us very busy of late, but with increased production and staffing we’ve managed to make good headway against our backorders. Certain items in very high demand are still unfortunately being delayed, so if you`d like to know if a particular item is in stock, or would like to enquire about the status of an order, don`t hesitate to give us a call on the numbers below. Some items we can get out to you pretty quickly, while some will take a while longer owing to demand.

It's good to see that they have got some more people in to remedy the problem (unless the extra staffing means the overtime we keep hearing about).