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View Full Version : GW Australia changes shipping rules



polymphus
11-04-2008, 12:12
So here's the deal: I live in small town New Zealand, with one local indie retailer that stocks GW. Previously, if I wanted something they didn't have, I asked them to write it down in their big book and send it to GW OZ, whereupon I would wait about two weeks before it arrived. They wouldn't send the book until they had about $300NZ ordered. Which was fine.

Now however, I've been told the rules have changed: GW OZ won't ship unless a certain amount of each particular model is ordered. So the Shaggoth I ordered two months ago hasn't arrived yet, and apparently isn't going to be sent until at least two other Shaggoths are ordered. I'm the only beastmen player for miles and I'm certainly not forking out an extra $150 for two models I'm not going to use.

So the question is: When did these rules change, is there any chance they're going to be changed back any time soon and if not, where the hell can I get a shaggoth?

Poly
Out

daemonkin
11-04-2008, 14:29
[ignores osbad]Can you not order direct from GW Oz? I'm sure the shipping would be cheaper than ordering 2 extra shaggoths.[/ignores osbad]

I'm sure ebay will turn something up.

D.

Crazy Harborc
12-04-2008, 01:32
It does sound as if GW in OZ is trying to cut out the middle man (indies). Making it difficult for the indies to do "special ordering" as needed. I am betting that GW won't demand the customer buying direct purchase 3 of them.

ctsteel
12-04-2008, 04:05
I walked into my local GW store in outer suburbs of Melbourne (oz) yesterday looking to buy an army case (the big one) only to be told they can't order stuff in and I'd have to use mail order.

Not only that, but when I walked into the store (hadn't been for a few months) I saw it had been given a big facelift, but the side effect of this was less shelf space for blisters, and hardly any stock for some armies. For example Sisters of battle didn't have any blisters for the heavy weapon options. Imperial Guard were missing their lieutenants, stuff like that. Everything felt more crammed in. The shop looked nice, sure, but they didn't seem to have much in the way of choice for an experienced gamer with most of an army already. The store gave me the impression of being turned into a 'pull in newcomers only' mindset, and if you want specific models, off to the internet with you.

I have a bunch of birthday vouchers for the shopping centre the GW is located in, but obviously I can't use those online. I really really don't get why GW don't allow their stores to order stuff in for customers - what's the point of their much vaunted 2008 catalog when the item I have the code for, can't even be ordered?

Arch-Traitor Horus
12-04-2008, 04:31
ctsteel are you talking about GW eastland?
I haven't Been to the GW there since it got a facelift
But they used to order stuff in for players they ordered me in a 5xravanger set from Apoc

grickherder
12-04-2008, 05:55
Sometimes it's a staff issue. I've even had a manager refuse to order something out of laziness. GW just doesn't pay enough for them to care. Minimum wage for regular workers and minimum wage + 20% for managers = minimum wage quality job.

ctsteel
12-04-2008, 06:12
ctsteel are you talking about GW eastland?
I haven't Been to the GW there since it got a facelift
But they used to order stuff in for players they ordered me in a 5xravanger set from Apoc

yep the Eastland store. Maybe the staffer was only referring to stuff they don't normally stock on the shelf (ie the army case) but I got the impression I couldn't order anything myself for them to get in. Maybe I need to ask again about normal stuff.

lorelorn
12-04-2008, 10:12
It's usually worth asking if they have stuff you can't see. They have been removing a lot of blisters from the shelves, I assume on instructions. If the shop had any of those blisters before they were told to remove them, they will still have them, so it's worth asking.

blongbling
12-04-2008, 10:14
that doesnt sound right to me....id go back in and check or ring MO in Oz and ask them about it

Huw_Dawson
12-04-2008, 10:24
How many friends do you have? Just order from Mail Order with a bunch of friends - cuts down on the shipping, everyone is happy, and the guy that gets the stuff runs off with the loot! :evilgrin:

- Huw

grickherder
12-04-2008, 20:51
How many friends do you have? Just order from Mail Order with a bunch of friends - cuts down on the shipping, everyone is happy,

Except for the local independent store that lost the sale because GW won't sell him the product unless he buys extra to sit on the shelves.

insaniak
12-04-2008, 22:32
So the question is: When did these rules change,

A couple of years ago.

Basically, GW put minimum order quantities back in place (used to be there, was removed at some point) to cut down on the warehouse costs involved with getting staff to pick single items out of shipping cartons.

Last I heard though, which was admittedly a coupe of years ago and may have changed again, retailers could still order single items through the 'special orders' process. It's a little more expensive, but skips the minimum quantity... may have disappeared as part of the recent 'streamlining' of mail order though.





is there any chance they're going to be changed back any time soon

Possibly, yes. This rule comes in and out of fashion every few years with GW.



and if not, where the hell can I get a shaggoth?

eBay, or an LGS that's willing to place the minimum order.

dblaz3r
13-04-2008, 05:30
I live in Dunedin and I order my stuff from maelstromgames.co.uk. They are pretty good, 10-15% off plus free shipping and the stuff arrives within 10 days (although my latest order has been lost in the mail for 7 weeks now) but my previous 4 orders were fine. I have never been charged any taxes and my orders are around 150 pounds each time. And the best part is it works out to be about 30% off NZ prices. You should take a look.

devolutionary
13-04-2008, 06:05
where the hell can I get a shaggoth?

You tried Mark One in Hamilton or Vagabond to see if they have any in stock? They will deliver.


eBay, or an LGS that's willing to place the minimum order.

All the comments of "eBay" crack me up. There is no eBay in New Zealand, and our equivalent (TradeMe) has only a fraction of the quantity of models that can be found on eBay OZ or the like. eBay's a solid enough idea, but even if you do find something that's affordable in this neck of the woods from an overseas site, odds are good the seller won't ship overseas. Such is the life of back water island living :p

Ravenous
13-04-2008, 08:18
Just another reason to hit up Ebay and show GW what you think of them and/or their polices with your wallet.

Nicoca
13-04-2008, 09:32
Not only that, but when I walked into the store (hadn't been for a few months) I saw it had been given a big facelift, but the side effect of this was less shelf space for blisters, and hardly any stock for some armies. For example Sisters of battle didn't have any blisters for the heavy weapon options.

Unfortunately, almost the entire sisters of battle range has been discontinued from all GW stores and independents will be subject to new rules for obtaining them. This seems like what will happen to many armies as well. I have heard news that all the more "Specialised" armies are going to be subject to the new rules. This includes demonhunters, as well as a lot of "obscure" unit choices for almost every army.:cries:

Oh, Shaggoths are now considered "Collectors" models by GW now so will only ever be available online now.:cries:

dblaz3r
13-04-2008, 11:20
All the comments of "eBay" crack me up. There is no eBay in New Zealand, and our equivalent (TradeMe) has only a fraction of the quantity of models that can be found on eBay OZ or the like. eBay's a solid enough idea, but even if you do find something that's affordable in this neck of the woods from an overseas site, odds are good the seller won't ship overseas. Such is the life of back water island living :p

No, there is no NZ ebay but that doesn't mean that ebay is not global, if a seller doesn't ship to NZ go to the next one there are plenty out there that do. I have ordered alot of stuff off ebay and have had not 1 problem with getting what I want delivered to me, although I am on the mainland not that little back water island you live on ;) :chrome:

devolutionary
13-04-2008, 11:24
No, there is no NZ ebay but that doesn't mean that ebay is not global, if a seller doesn't ship to NZ go to the next one there are plenty out there that do. I have ordered alot of stuff off ebay and have had not 1 problem with getting what I want delivered to me, although I am on the mainland not that little back water island you live on

Yes, the mainland. Where what? 15% of the country's population lives? Oh so "main" :p

Perhaps I'm too cynical, but every decent bargain on eBay seems to be "won't ship worldwide" type crap, so I kinda gave up on it entirely. That, and I dislike eBay itself as a company ;)

LOTRCROWN
13-04-2008, 11:33
the otherside of this ,is does this mean the UK will end up doing it ?

dblaz3r
13-04-2008, 11:42
The mainland, you know... the boat that maui used to fish up the sting ray island and net the sun ;)

And it's more like 25%

You know you dream about being a southern man :D

devolutionary
13-04-2008, 11:46
The mainland, you know... the boat that maui used to fish up the sting ray island and net the sun ;)

Yes, I know what you are talking about, I'm neither stupid nor ignorant. I suffered Dunedin for a few years and I loathe Christchurch just like most other people, no need to lecture :p


And it's more like 25%

Raise you 33% in my little city of concrete and tempers (my kinda town really) :p

You know about http://www.vagabond.co.nz and http://www.mk1.co.nz/ ? They're North Island based but between them they have damn near everything and will ship, so they're an option if you can't find something on eBay or want it quick.

It's a shame we got such crappy stores down here :(

dblaz3r
13-04-2008, 11:55
Yes, I know what you are talking about, I'm neither stupid nor ignorant. I suffered Dunedin for a few years and I loathe Christchurch just like most other people, no need to lecture :p


Oh dev I wasn't trying to convey such a message :)
Dunedin is lovely isn't it, especially the beautiful university area. Who doesn't love streets littered with broken beer bottles and the many puddles of vomit :(

Cheers for the links as well

devolutionary
13-04-2008, 12:02
Dunedin is lovely isn't it, especially the beautiful university area. Who doesn't love streets littered with broken beer bottles and the many puddles of vomit

I walked bare-foot down Grange Street once :D West Auckland - foolhardy, stupid, and tough by ignorance.

Duke Raoul
13-04-2008, 16:12
yep the Eastland store. Maybe the staffer was only referring to stuff they don't normally stock on the shelf (ie the army case) but I got the impression I couldn't order anything myself for them to get in. Maybe I need to ask again about normal stuff.

The very same thing happen to me at the ringwood store too, I was told very clearly that the item I wanted must be ordered online. I come from a retail blackground and really find it hard to see why they can't order stuff to the store I was willing to pay upfront and everything.

Delicious Soy
14-04-2008, 14:42
I second the recommendation to use malestrom.co.uk. It's cheap and the free postage makes sure it stays so on the long trip down to the antipodes.

dblaz3r
15-04-2008, 09:13
Oh yea and if a package is lost in the mail they will replace it but you will have to pay for insurance on any subsequent orders.