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x-esiv-4c
19-03-2009, 12:01
Hi,
As a GW employee / manager what would you consider to be the most difficult task day to day?

TheDean04
19-03-2009, 12:11
Demo games can be at first, but you get used to it.

Sleazy
19-03-2009, 13:35
trying to shoehorn everything GW wants you to do into an 8hr working day. Oh that and managements inability to man manage without the fear factor.

- that was 8 years ago though.

NallTWD
19-03-2009, 15:07
Get an army painted for the case while working the floor alone and doing all the stuff you need to get done.

It always gets busy on Wednesday mornings when you're trying to do that...

Oh! Or running birthday parties. We ran those at the Harvard Square BB back in the day, that was *always* a joy *eyerolls*

acepilot
20-03-2009, 23:29
delivering astronomical customer service all the time... and acknowledging every on who came through the doors

training was super intense...

but thems the rocks at the chicago bunker

Templar Ben
21-03-2009, 00:23
I bet it is killing puppies because that is what GW does. Seriously I was told that the hardest part was doing what you love as a job. Imagine how much you will love a hobby when you have to do it 30 hours a week.

Angelwing
21-03-2009, 05:04
For me the toughest part was acting as a childminder. I was 20 with no real experience of looking after children, yet parents thought it was okay to dump little Timmy there all day Saturday. Painting intro game miniatures was mentally draining. I suppose I should mention the stupid store targets. My store was in a naff location in a generally low income town with Argos across the road in the shopping centre flogging the core game sets for £10 cheaper. Do the sums, area manager.....

Everything else was easy really. Cleaning the toilet was nasty, but not hard. It was visits by idiotic area management and large turnover of store managers (I had six in two years) all with different ideas that made the job difficult.

El-Diablo
21-03-2009, 21:53
For me the toughest part was acting as a childminder. I was 20 with no real experience of looking after children, yet parents thought it was okay to dump little Timmy there all day Saturday.


Being a childminder was what really narked me when I was there.
I did get a bit nasty to a few parents while I was working for the company - a group of them left a group of 5 10-13 yr olds (3 boys, 2 girls) in the shop, gave them some cash and told them they'd be back to pick them up when the store closed.
I overheard this and had a little chat with the parents - they told me they were going to London to do some shopping - I told them they needed to take there kids with them or the police would be called for negligence.

They didn't see the funny side but the shop was a little quieter that day. ;)

Aurellis
21-03-2009, 22:09
Being a childminder was what really narked me when I was there.
I did get a bit nasty to a few parents while I was working for the company - a group of them left a group of 5 10-13 yr olds (3 boys, 2 girls) in the shop, gave them some cash and told them they'd be back to pick them up when the store closed.
I overheard this and had a little chat with the parents - they told me they were going to London to do some shopping - I told them they needed to take there kids with them or the police would be called for negligence.

They didn't see the funny side but the shop was a little quieter that day. ;)

Wasn't your boss mad with you for possibly losing out on potential sales?

Laser guided fanatic
21-03-2009, 22:13
Wasn't your boss mad with you for possibly losing out on potential sales?

If that was the case I would have let the kids sticky finger up the bosses forgeworld collection.

souljaking09
21-03-2009, 22:15
how much do you get paid in american dollars? I might work there if it is good pay. I heard you get a really good employee discount too. It's a win win situation. I get money. I get a cheap 40K stuff. That's pretty much the only stuff ive been buying lately, so there is no downside.

El-Diablo
21-03-2009, 22:16
Wasn't your boss mad with you for possibly losing out on potential sales?

Seeing as I was the only person in the shop that day he didn't find out. ;)

Laser guided fanatic
21-03-2009, 22:19
how much do you get paid in american dollars? I might work there if it is good pay. I heard you get a really good employee discount too. It's a win win situation. I get money. I get a cheap 40K stuff. That's pretty much the only stuff ive been buying lately, so there is no downside.

I wouldn't imagine the pay is spectacular i'm guessing it's around 20-25k p/a in the uk for full time. That roughly translates into 25-30$k p/a.

Aurellis
21-03-2009, 22:26
I wouldn't imagine the pay is spectacular i'm guessing it's around 20-25k p/a in the uk for full time. That roughly translates into 25-30$k p/a.

As a standard GW staffer you'd be hitting £12-15k p/a. People work there for the discount which in effect doubles your disposable income if most of your spend is GW models.

Griefbringer
22-03-2009, 10:29
Of course, if you are lacking in self-discipline the discount might become something of a double-edged sword, with you buying more than you can realistically get painted.

Imus
22-03-2009, 14:25
the discount really is a double edged sword, too many shinny things. It was of course better back in the weight days, but we have NES and america to blame for that.

Its not the best paid job in the world, but lets face it you get to play with toys! Looking back on my various periods with GW it was fun, gamesday though was hell and never again shall i say ' lets keep the store open all night and then go to gamesday!'

Inside i died a alittle that weekend

Mouldsta
22-03-2009, 14:32
Energy can be the big killer - you spend the first day of the week doing everything really enthusiastically, painting models at the speed of light while helping everyone in the store and running awesome games.
The the next day you do the same, but are dog tired by the end of it.
The day after that you drink lots of coffee/energy drinks to put you on the same level as the first day.
The day after that you have the burnout from the previous day's energy drinks, but still have to be as enthusiastic/cheerful as ever while getting everything done.
The day after that your brain WANTS to go talk to everyone and be really helpful and inspire people, but your body craves curling into a ball and dying.

That's a fairly large reason why I left, I loved the job, but I had no free time because I spent all my days off sleeping to recover my spent energy levels (which didn't exactly sit well with the missus as she wanted to do things on our days off together, and I wanted to sleep for 16 hours)

RevEv
22-03-2009, 14:56
A number of things really
a) agree with the childminding. Had one parent complain that their son had managed to get paint on their new shirt and ask 'why weren't we watching'. I pointed out that we were very busy (it was a Saturday in the Summer Holidays), that we were not a childcare service, and that none of us had been police checked. They stopped complaining after that.
b) working with fulltimers who had 'lost the urge' and were wanting to leave. This left the rest of us to pick up the slack.
c) resisting the urge to buy shiny models at huge discount... I'm still painting models I bought 10 years ago (and some unpainted stuff will soon go on ebay).

darkstar
22-03-2009, 15:43
While I was staff, for me, the most difficult things to deal with were:
-spread-out days off. I want a weekend, damnit.
-"veterans". I had another word for them, but it only had four letters.

Most everything else was a bit of a giggle. I only left because I had to have time off over December because of family issues. I've been tempted to go back, but I don't feel like it'd be progressing my career any.

Mouldsta
22-03-2009, 16:38
-"veterans". I had another word for them, but it only had four letters.


Most veterans were alright, it was the few that were extremely self righteous and would butt into any conversation you'd be having with a customer to correct you (frequently being wrong themselves), thus massively detracting from the conversation you were having. The worst would be the ones that spoilt introductory games to point out minor rules that the nw guy really doesn't care about.

Imagine the situation;

A guy walks into GW with literally 5 minutes to spare. He's heard this game of "space marines" is pretty fun and wants to give it a go. Now you've all had that game where it has an epic conclusion - one lone guardman manages to bayonette the chaos lord on the last turn etc, and similarly you've had the game where on turn 1 all your stuff dies. The job of the staff is to run a game that's as rememberable as the first example, and as least like the second example as possible, because if you only have 5 mins to see how cool 40K can be, you want to see the best, not the anti-climatic bits.

So you're near the end of the game; the brave warriors of the relictor chapter have been struggling to get the mortally wounded body of captain Levictus home through enemy lines. He's loaded into the land raider "hammer of the emperor", and it's a last ditch push to get him back into friendly territory. The orks have ambushed the convoy, and destroyed the land speeder escort; there's bodies scattered everywhere, smoking armour plating littering the landscape. The hammer of the emperor is still moving, there's just one squad of orks left to get through and it's home safe. The guns open up, chunking the orks into wet red bits. The Nob of the squad takes a heavy bolter round across the face ripping his jaw open as the tank bears down on him.
As it's weight threatens to crush him to oblivion he swings his powered klaw directly into the driver's compartment, hitting it squarely in the middle. If he succeeds, the relictors chapter will be in mourning for th loss of one of their greatest, and the orks will be triumphed as heros. If he fails, he'll be little more than a splat on the treads.

The air's tense. You know this. The new guy using the orks knows this. It's all come down to one dice roll to descide the game. He throws the dice.....it bounces.....spins.....and comes to a rest on a 6.
He jumps in the air, knowing that's a great result, whooping with joy. You cheer loudly and launch into "With a mighty explosion the hammer of the emperor is DESTROYED in a fiery......"
Nuicance regular: "actually he's only strength 8 and the land raider is armour 14 so a a 6 on the glancing hit table becomes a 4 meaning it's immobolised. He (infering staff member) doesn't know what he's doing"

Now technically he's correct, but that's such an anticlimactic result the the staff member will fudge it to make it something infinately cooler. The new guy was having an awesome time and really enjoying himself, but by butting in like that and spoiling it the nuicance regular will have completely ruined the whole atmosphere that was going on.

Laser guided fanatic
22-03-2009, 17:54
The funny thing about the veterans at my GW is they all have huge bellies and even huger beards. If one attempts conversation with me I just use the bane of all beards, subtle insults so subtle that they agree with me most of the time.

e.g.

Beard: Hi
Me: Oh, hi
Beard: Hey look at my new ork army
Me: Wow i love the wash on that warboss shame you havn't done it on anything else though
Beard: Yeh it's a shame

The Ape
24-03-2009, 00:19
I wouldn't imagine the pay is spectacular i'm guessing it's around 20-25k p/a in the uk for full time. That roughly translates into 25-30$k p/a.

If only it had been that much... It was £10.5k when I worked there although there was some supplementation of wages via the Bay of E as a result of models at weight, not to mention sales of staff-only xmas models to vets with too much money on their hands :D

Cheer Up Mike
24-03-2009, 01:11
I love working there, I love the other staffers with me and "some" of the regulars that appear from time to time
What I dont love it unrealistic store targets and rude customers. I find the energy in me drains after 10 of these guys coming into the store

Jedi152
24-03-2009, 09:35
I wouldn't imagine the pay is spectacular i'm guessing it's around 20-25k p/a in the uk for full time.
I doubt a store manager is even on that.

Retail staff are minimum wage.

DarthSte
24-03-2009, 09:43
I wouldn't imagine the pay is spectacular i'm guessing it's around 20-25k p/a in the uk for full time. That roughly translates into 25-30$k p/a.

This is soooo funny! Have you ever worked in retail? £12K before tax. Think most store managers are on about £16K... It's a job to do if you have no mortgage/rent to pay, or a well paid and understanding partner.

PaddyF
24-03-2009, 11:28
I do not envy the staff in GW stores one bit. You can just see that "kill me" look in their eyes on a Saturday afternoon during a school holiday.

DarthSte
24-03-2009, 11:35
No, the ones I see on Saturday in school holidays have a "save me, kill them" sort of look in their eyes...

Atrum Angelus
26-03-2009, 09:11
Imagine the situation... *shortened for space*

Most of my vets were awesome, but there were a few like your above example and I wanted to beat them senseless (and still do, as I still go to the store I worked at). They would also jump into conversations with customers, interupting me while I was trying to cover my 10 commandments, which would them make me lose track of what I had done while I told them (politely in front of the new guy) where to go.

But for me, the worst was being a daycare. In particular, a kids that was regularly dropped in our lap for weekends at a time who was ADHD and had development, along with social, issues. At the end of those days I was ready to kill someone with my hobby knife.

Energy wasn't too much of a problem for me, except for long weeks like spring break where we were open longer and doing "hobby camps." Most people who came in were great. 40K night was a blast. The discount was awesome. Privy to inside knowledge was great. Running some of the big events like the 30th WD party and Apocalypse release were immensly fun.
Overall, I loved working at GW. And still sometimes miss it.

DarthSte
26-03-2009, 09:26
Nuicance regular: "actually he's only strength 8 and the land raider is armour 14 so a a 6 on the glancing hit table becomes a 4 meaning it's immobolised. He (infering staff member) doesn't know what he's doing"

What an *******...

daemonkin
26-03-2009, 10:00
Having an interest in the hobby after doing it for 8 hours that day.
Seriously, when you go home at night the last thing you want to do is pick up a paint brush.

Now that I am no longer a staffer my interest in the hobby has peaked again and I have finally managed to wade through all the stuff I picked up while working there.

They were good times - 2001-2003 GW Belfast. No hassle from upper management, hitting and exploding targets, not having to hard-sell. I think that because we were a happy bunch the products sold themselves and we always hit targets without having to worry about hitting targets.

Most difficult part was keeping the newbies occupied on a Sunday. Parents were always happy to leave them with us that they even bought us coffee and muffins as a thankyou.

D.

BigBossOgryn
26-03-2009, 10:06
*Goes misty eyed and casts mind back 8 years*

What did I love about working for GW? Bearing in mind I was 17 or 18...
a) discount and weight order
b) using shop paints to do my own stuff :p
c) HUGE games

What did I hate?
a) ridiculous targets - we were hardly located in an affluent area for God's sake.
b) the crèche service we supposedly ran - ?
c) the hygiene challenged regulars - seriously go shower/shave.
d) the thieving regulars - never figured out which ones.
e) the thieving staff - my fellow staff giving freebies to regulars and building new armies for nothing or taking severance pay.
f) our toilet that kept blocking up - area manager ordered me to clean it once, I replied with: "or you'll do what?" was never asked again.
g) random drunks/hobos/chavs coming into the store and pissing me off, especially the one that pee'd in the doorway.
h) area managers, look just because I'm half your age (and pay) doesn't mean you scare me or command respect.
i) Games Day prep - how I hated that every year. New year, new modelling/painting mess. One year, an acting manager took a lovingly painted Lizardman pyramid we did and then painted it chocolate brown. After I lost my patience and told him he was an idiot and had just ruined 10 hours work, he threw a fit out back and threw lot's of boxes around.
j) the order department never sending me what I actually ordered - yes thanks for sending me 45 boxes of Dark Eldar jetbikes (the triple pack) these should sell like hot cakes...
k) our delivery guy stealing our stock - erm?
l) the pay sucked in retrospect.
m) the prank phonecalls - yes that's right there is such a 'space soldier' unit as the 'your mum squad'
n) when people were given our number by direct inquires as video game retailers.
o) the people on day release who wondered in and did/said weird and wonderful things - the black guy who went over to our LoTR intro table and rolled dice for 45 minutes straight and shouted 'wonoo' now and again. Or the guy who came in asking if we sold shoes...
p) LoTR - Hate. Hate. Hate. No I will not read the *********** books or go see the *********** films!

Well, had some good times and some bad, never again though.

MasterPuppets
26-03-2009, 13:18
I have never worked at GW, and never will. There is something I find soul destroying about turning ones escape from the real world into the real world. But I post because...

...It was the start of 2003 and we had heard rumours about the new plastic cadians, seen pics on the net and just regularly thanked the plastic toy soldier gods that the catachans were not the only regiment you could buy in plastic. I went in to the local GW and asked the lad in the red shirt when did he expect the models to be release. He replied with, and I paraphrase:
"What makes you suspect this will happen, what ever you have heard is a lie, who are you to question me on such topics, I shall now lie directly to you and try and sell you a box of catachans."
What I want to know is did he do this, because it is/was company policy, or was this the precurser of selling the space marine squad box to new gamers. Just flog whats on the shelf or what apparently is the bees knees.

Templar Ben
26-03-2009, 13:23
That is a great question MP.

I had the same situation a few years ago.

MasterPuppets
26-03-2009, 13:25
That is a great question MP.

I had the same situation a few years ago.

Getting to the root of all evil one feels.

biggreengribbly
26-03-2009, 14:10
Nuicance regular: "actually he's only strength 8 and the land raider is armour 14 so a a 6 on the glancing hit table becomes a 4 meaning it's immobolised. He (infering staff member) doesn't know what he's doing"

Now technically he's correct, but that's such an anticlimactic result the the staff member will fudge it to make it something infinately cooler. The new guy was having an awesome time and really enjoying himself, but by butting in like that and spoiling it the nuicance regular will have completely ruined the whole atmosphere that was going on.

Actually... to strike a vehicle without a WS value in close-combat, you have to charge it, since models without a WS value can't be locked in combat... Orks (at least now, I have no idea how long ago this was) have Furious Charge, making him st9 and perfectly capable of penetrating it.

(and yeah, consider this me trying to compensate for being 'That Guy' and butting in when a staff member was fudging rules for 'atmosphere's sake :()

Duce
26-03-2009, 16:26
Having an interest in the hobby after doing it for 8 hours that day.
Seriously, when you go home at night the last thing you want to do is pick up a paint brush.

Now that I am no longer a staffer my interest in the hobby has peaked again and I have finally managed to wade through all the stuff I picked up while working there.

They were good times - 2001-2003 GW Belfast. No hassle from upper management, hitting and exploding targets, not having to hard-sell. I think that because we were a happy bunch the products sold themselves and we always hit targets without having to worry about hitting targets.

Most difficult part was keeping the newbies occupied on a Sunday. Parents were always happy to leave them with us that they even bought us coffee and muffins as a thankyou.

D.


Damn you for only working there during a period when I was out of the hobby. I demand you either Return to GW belfast so i can buy stuff form your non hardsale methods. or ... i dont have anything else :(

Nineswords
26-03-2009, 16:37
He jumps in the air, knowing that's a great result, whooping with joy. You cheer loudly and launch into "With a mighty explosion the hammer of the emperor is DESTROYED in a fiery......"
Nuicance regular: "actually he's only strength 8 and the land raider is armour 14 so a a 6 on the glancing hit table becomes a 4 meaning it's immobolised. He (infering staff member) doesn't know what he's doing"


hahah I laughed out loud there, namely because that's happened to me a couple of times when running a game. My favourite involving a regular happened on a night out.

Imagine the scene: I'm flanked by two girls looking like a complete bad ass.

Regular: Hey Jay, how's it going?
Me: Oh hi Bob (nb: name not really bob), I'm pretty good thanks, just enjoying a beer and chat with my two new friends.
Regular: So....going to the apocalypse tank battle down at Games Workshop tomorrow? I hear they're bringing in a Baneblade and two Shadowswords just for the event! I've got my Blood Angels ready to roll with a venerable dreadnought armed with a plasma cannon...hey I meant to ask you about that, does it have a minus 2 or minu-"

*girls leave*
Me: I'll see you there.
*Goes home alone*

RevEv
26-03-2009, 19:08
Reading the bits on 'veterans' brings back some memories

There was the kid who kept coming in to play Necromunda badly (40K 2nd Ed had been pulled, so we promoted Necromunda). In the end I agreed to play him then, as he set up in the open again, annihilated his gang with my two heavy stubbers. His face was a picture and I was really able to hammer home the teaching point.

There was another kid who came in to play a quick game of Blood Bowl. His team looked awesome on paper, although the models were not brilliantly painted. I agreed to play him thinking that, against an obviously experienced player, it wouldn't take long. An hour and a half later, and still only two thirds of the way through the first half, I called time as it was obvious he had not got the experience to match the team sheet and didn't even know the basic rules. When I challenged him to this respect he denied it at first but, when I gave my reasons, he admitted the team was made up. I left it at that as I was now an hour late knocking off.

And as for the great unwashed ... if ever you need an explanation of where GW got the idea for Nurgle just try spending a summer holiday working amongst packed veterans in a small store.

Templar Ben
26-03-2009, 19:23
I don't understand the Bloodbowl story. Are you saying something was wrong with his team?

evilsponge
26-03-2009, 20:33
About annoying veterens:

I haven't been to a GW store in ages, but I went once to get a sneak peak at the preview copy of the 5th ed rule book. I wasn't working at the time so I was able to get there early and read the book/try a game. Me and a this 12 year old kid played for a bit, and when I noticed a the store filling up quickly I decided to stop the game there to let other people have a go (which the kid perfectly understood). 4 guys closer to my age took our spots and proceeded to play the demo game for two hours, after that they snatched the only 5th rulebook there and made a b-line for a staffer so they could go through each page and show him what they don't like about the new rules

Laser guided fanatic
26-03-2009, 20:51
I doubt a store manager is even on that.

Retail staff are minimum wage.


This is soooo funny! Have you ever worked in retail? £12K before tax. Think most store managers are on about £16K... It's a job to do if you have no mortgage/rent to pay, or a well paid and understanding partner.

No i haven't worked in retail nor do i intend to. I admit the guess was made up on the spot in about two seconds but there's no reason to flame my lack of working in GW.

RevEv
26-03-2009, 21:14
I don't understand the Bloodbowl story. Are you saying something was wrong with his team?

Not really - it looked great on the team sheet. Lots of skills, points and players.

Unfortunately, as the game progressed, it became apparent that the player hadn't a clue as to what the skills did. He had made the team up by looking at the rule book, picking the best skills and then building his team around them.

If he had known the game I wouldn't have minded being late home, but he blatantly didn't and Mrs RevEv wasn't happy.

Templar Ben
26-03-2009, 21:30
I see. I have found that many in game stores are too young or too single to understand the importance of keeping to Mrs happy.

simonr1978
26-03-2009, 21:50
No i haven't worked in retail nor do i intend to. I admit the guess was made up on the spot in about two seconds but there's no reason to flame my lack of working in GW.

It's not so much that you'd not worked in retail or GW (And I don't think that you were being flamed either FWIW), it was just that your guess was so massively off the mark as to be literally incredible. If you had no idea in the first place why make up figures on the spot?

It's also worth saying that wages for sales-assistant type posts in retail are across the board universally pretty low paid and certainly not specific to GW, it's not a career to go into if you're hoping to get rich quick.

Mouldsta
26-03-2009, 23:17
Actually... to strike a vehicle without a WS value in close-combat, you have to charge it, since models without a WS value can't be locked in combat... Orks (at least now, I have no idea how long ago this was) have Furious Charge, making him st9 and perfectly capable of penetrating it.

(and yeah, consider this me trying to compensate for being 'That Guy' and butting in when a staff member was fudging rules for 'atmosphere's sake :()

Not if he's making a death or glory attack to avoid being run over by a tank shock :)

(now obviously a tank can't fire it's gun AND tank shock, but in an intro game then of course it can shoot them AND run them over :))

RevEv
27-03-2009, 00:54
I see. I have found that many in game stores are too young or too single to understand the importance of keeping to Mrs happy.

I had to keep the Mrs happy to keep the store happy... whenever she came in to see me she would also bring in a bag of Millie's Cookies!

DarthSte
27-03-2009, 08:14
No i haven't worked in retail nor do i intend to. I admit the guess was made up on the spot in about two seconds but there's no reason to flame my lack of working in GW.

My apologies, it wasn't intended as a flame. I was just surprised by your numbers, and I should have thought a second about what I was trying to type.

SneakyChris
27-03-2009, 10:49
for me it is several things.
1. Childminding. Parents even ask what food we lay on!!!!!!!
2. GW hating veterans.......clarification, love the hobby, hate the company.
3. Working on or own with 18 hours work crammed into 1 day.
4. Managers being pressured by HQ for sales. Come on we all know we have to sell, and be frothy helps, but some managers are unders so much pressure, which makes blue shirts life hell.
5. No support for veterans and specalist games.
6. A weekend a year off would be an improvement on what i was forced to do.

Ravenous
27-03-2009, 15:20
Nuicance regular: "actually he's only strength 8 and the land raider is armour 14 so a a 6 on the glancing hit table becomes a 4 meaning it's immobolised. He (infering staff member) doesn't know what he's doing"

Oh I hated that, I death glared the last vet that did that.

Basically my only complaints over the job were:
-Low wages, seriously Ive had jobs pay me twice as much to deal with less stupidity. $9.50/hr is slavery IMO. Its a fun and easy job but eventually it hits you when you think to yourself "man Im getting ripped off, my only perks are I get this junk cheaper, and I have pretty good benefits that I'll never use". Its almost like they punish you for wanting to work for the company, I really dont blame all those people that work for 2 weeks buy and army and quit, hell as dastardly as they may seem they got the right idea.

-The lifers, some GW staff and higher ups that will be there until the end of time and truely believe in the companies dogma of "we can do no wrong, there are no cheaper alternatives, and we dont know of anything other then warhammer". I can understand liking the hobby and enjoying it but there is a big red line between hobby enjoyment and Zealous follower. Sure go and promote the company and hobby but dont lie to yourself and be a fake person, its not like they are paying you to throw away your soul.

- The core targets, these always seemed silly to me that I have to pimp off warhammer to every single person that walks into the place, I understand that is part of the job and good for the company but some people ARENT interested, they are curious but have no real interest at all, but they arent even classified on GWs 6 customer types. You get "pull aside" when you let some slip through after you assess them as a "7" (as I called them, aka curious non customer). Not to mention you get canned if you dont hit a target despite working dead hours during the week and you have to make it up on the saturdays and sundays having to sell 4 starter boxes when the store is full of kids. Mind you its not hard to get kids excited over buying the stuff, but it always felt dishonest when I got little jimmy A.D.D. to buy the core set despite knowing it'll be stuffed in a box in a year or less.

-The kids, not all of them are bad but you can definitely tell which ones are actually going to stick with it and those that are going to forget about it. Generally you can tell which is which, the ones that read the rulebook and get to know the game better will love the hobby for years to come, the ones that asked me to make an army list for them every week and cant remember what a marine hits on despite playing for 3 months are the ones that are "joy riding". I tried to steer the joy riders into the hobby more, or in some cases try to steer them out as its obvious just a waste of time (mine and theirs) and money.

And as many of you said already, the childminders aspect is annoying as hell, I had one guy come in drop little timmy off and tell him "ask these guys for a free game,paint lesson and miniature" I nothing else to do so I rant the kid through it and got my intros out of the way, then his dad comes back and I show him black reach and he says "Oh sorry Im not really interested", really? Come on.

Finally the worst aspect, the "freebies"
-These are the little bastards that come in and ask you for free stuff, or totally abuse everything that you have for free, but they wont spend a dime in your store and then complain about the prices but have numerous video game systems and tot iphones.... An extension of this is the psycho moms that yell at their kids that "plastic men are a waste of money *spaz spaz spaz* and you'll develop into a fat loser with no friends". Oh how she could be more wrong.

Now I dont know about you guys but this hobby has done amazing things for me, Ive met tons of different people and gone to crazy places and had awesome times, and now I do professional airbrushing on cars and bodypainting on beautiful women for $120/hr and its because Ive been painting minis since I was 8. Ultimately in the end despite all the silliness I would say my time at GW was really fun and enjoyable part of my life.

DarthSte
27-03-2009, 15:51
I do professional bodypainting on beautiful women for $120/hr.

FTW!!! Glad I read to the end of this.

What are the 6 customer types, don't think I'd heard of that before?

Ravenous
27-03-2009, 16:25
FTW!!! Glad I read to the end of this.

What are the 6 customer types, don't think I'd heard of that before?

Potential (everyone apparently)
Initiate (buys a hobby started set)
Core (is into one system)
Veteran (into 2 systems)
-something that I cant remember that may be involve all systems or just a beginner in one.

and Number 6 is "problem customer" like the homies (Chavs to the brits) come in and start going off on swear fests and making fun of customers or walk by the shop and yell random cave man level things "nerds, virgins, f**s etc.

Nineswords
27-03-2009, 16:34
FTW!!! Glad I read to the end of this.

What are the 6 customer types, don't think I'd heard of that before?

For me there were two:

1. 14 year old acne ridden Iron Maiden t-shirt wearing geeks.
2. 34 year old acne ridden Iron Maiden t-shirt wearing geeks.

;)

Brother Loki
27-03-2009, 18:13
Wait, number 6 is actually considered a customer type? As in they might see the error of their ways and buy something? Really?

Laser guided fanatic
27-03-2009, 18:29
For me there were two:

1. 14 year old acne ridden Iron Maiden t-shirt wearing geeks.
2. 34 year old acne ridden Iron Maiden t-shirt wearing geeks.

;)

Hmm i'd like to see you say that at an Iron Maiden concert.

doombanner
27-03-2009, 19:24
2. GW hating veterans.......clarification, love the hobby, hate the company.


This in a nutshell. There was a definite amount of "seeing the man behind the curtain" that killed the hobby for me.

~Doom Banner

Luthor
27-03-2009, 22:41
All those homies, gangstas, chavs have all that money from stolen goods and drugs and GW likes money.

kairous
28-03-2009, 00:13
For me there were two:

1. 14 year old acne ridden Iron Maiden t-shirt wearing geeks.
2. 34 year old acne ridden Iron Maiden t-shirt wearing geeks.

;)

why do some people have to ruin the maiden for the rest of us :cries:


There is something I find soul destroying about turning ones escape from the real world into the real world.

I have applied a few times to work for a GW, but after what i have seen and read im not overly fussed about getting a job there now, in fact its probably better to keep the hobby and the job separate. (as you said MP)

On a side note i work in retail, currently on £7.23 an hour, am i making more than the guys at my local GW:confused:

spetswalshe
28-03-2009, 00:46
Well, I work in actual childcare, and I get less than that. What exactly is it that makes these parents think they can leave their kids there? You can't see them leaving them in a video game store or something. Yeah, I got left in the local GW for an hour or so back when I was a kid, but I just watched quietly and would sometimes lean in closer to see the models. Plus I showered every day, though I couldn't do anything about the acne.

Never worked in a GW, but having worked in retail I can say that it might be the last thing on earth I would want to go back to.

darkstar
28-03-2009, 01:37
On a side note i work in retail, currently on £7.23 an hour, am i making more than the guys at my local GW:confused:
If your local store is small, outside of the london area, and the manager is new, you're on more than he is, pro rata.

doombanner
28-03-2009, 03:34
Well, I work in actual childcare, and I get less than that. What exactly is it that makes these parents think they can leave their kids there? You can't see them leaving them in a video game store or something. Yeah, I got left in the local GW for an hour or so back when I was a kid, but I just watched quietly and would sometimes lean in closer to see the models. Plus I showered every day, though I couldn't do anything about the acne.

Never worked in a GW, but having worked in retail I can say that it might be the last thing on earth I would want to go back to.

No kidding. I found myself working retail because I really needed a job, and it became a classic case of, "Retail would be great, if it wasn't for the customers."

At that point a few of us were a bit older than we should have been. One guy was recovering from surgery, and trying to pay off medical bills until he recoverd, and could get a real job, another immigrated here from the Phillipines, and was trying to pay for his kid's college tuition.

We were considered better, since we were more reliable, sold more, and were generally more mature than the 18-19 crowd.

The thing is, being more mature, doesn't mean the customers change, you're just better able to see that they really are crazy; won't take no for an answer, will always assume you're stupid, will always call for a manager, etc, etc.

99% of customers are great, the 1% that aren't will always turn your life into a living hell. They'll try and return stuf without a receipt, and will always call for a manger. Then, when the manager won't take the return, they'll file always file a complaint.

~Doom Banner

Pacific
29-03-2009, 17:33
Awesome post Mouldsta, really made me laugh!

Ravenous - know completely where you are coming from with all of your comments.

For brevity, here is a list of my pro's and con's of the job. Last time I made a massively sarcastic reply to a thread like this it got wiped by a mod so I'll try and be balanced this time.

Pro's:
- Get cheaper models, sometimes rare stuff that is impossible to get hold of otherwise
- A bunch of guys working together, who all have the same shared interest, can be a wonderful laugh
- on top of this get paid for doing what you love.
- If you're lucky, you'll meet some real characters in the store.
- Your painting and modelling skills will no doubt improve a bunch.
- some of the mums ;) (erm, for the sake of equality, dads as well I guess? :) )
- Free WD

Con's:
- Discounts aren't what they used to be (may be wrong about this, but its been reduced to a max of 50% for everything now?)
- Small number of staff. If one of them is a tool, you're going to be in close proximity to them for much of the time. Times this by 10 if this person is the manager (which it almost certainly will be).
- Pay is inline with other bottom of the scale retail jobs, i.e. crap. No problem if you're a student or still live with your folks, but don't expect to pay off a mortgage with it (especially considering that, despite the discounts, a fair chunk of your wage seems to end up back in the till)
- For every character, there are 5 resident hermits who will test your patience through their monotone voices, poor personal hygeine and discussions about whether or not the Emperor is left or right handed.
- The modelling side of the hobby might lose some of its magic. After i left the company I didn't pick up a brush again for almost 2 years.
- the kids... meditation helps, or prozac
- Free WD

kairous
29-03-2009, 17:49
If your local store is small, outside of the london area, and the manager is new, you're on more than he is, pro rata.

the shop is quite small (alot bigger than sutton though ;)), i think epsom actually comes under the london area now in WD:confused:, and the manager has been there for a while, used to be kingston manager i think.

So, im probably not making more than him, but i might be making more than the full or part timer, plus, i don't have to put up with kids 8 hours a day for 5 days a week, hence why i respect the GW staff (and you people who work in the childcare) quite abit, not many people can deal with kids for that length of time without going crazy, especially if you have to teach them your hobby too.

I myself (like many of us:D) can't stand alot of the children that hang around in GW.

The Ape
29-03-2009, 19:32
Pacific has pretty much nailed it on the head, although he missed out "selling said rare models for stupid amounts of money to stupid regulars with too much money on your hands and effectively doubling your months salary in a single transaction" as a positive...

Korras
30-03-2009, 11:43
all negativity here does not surprise me, really. I've worked as remote support guy for several large retail companies, and everywhere I saw the same: employees get all the crap. the larger the store, and the more customers, the more crap they get. more then once, I've had to calm down (women) who were literally in tears because their cash register failed when they had a huge line of impatient customers. sure, they might have a high stress limit, but when you deal with that day by day, somewhere you have a breaking point.

my experience, though, is that the small stores are more fun. at least, the employees were. yeah, cash registers were even more important, but that aside: the employees were oftentimes fun to talk to. unfortunately, GW was not part of our clientele.

doombanner
30-03-2009, 17:41
all negativity here does not surprise me, really. I've worked as remote support guy for several large retail companies, and everywhere I saw the same: employees get all the crap. the larger the store, and the more customers, the more crap they get. more then once, I've had to calm down (women) who were literally in tears because their cash register failed when they had a huge line of impatient customers. sure, they might have a high stress limit, but when you deal with that day by day, somewhere you have a breaking point.

The best one is where the registers slow down to the point where it tells you to use the knuckle buster for all credit card transactions. You'd think customers would be sympathetic; like hey, let's all get through this together, you keep it together, and I'll try and get you out of here as quickly as possible. But no, customers flip out and just make complete retards of themselves.

I have a lot more sympathy for all retail workers now...

~Doom Banner

Gussy
31-03-2009, 01:58
"I'm not buying anything today! Why do you keep on pestering me??!! "

Sttucker13
31-03-2009, 06:05
Now I dont know about you guys but this hobby has done amazing things for me, Ive met tons of different people and gone to crazy places and had awesome times, and now I do professional airbrushing on cars and bodypainting on beautiful women for $120/hr and its because Ive been painting minis since I was 8. Ultimately in the end despite all the silliness I would say my time at GW was really fun and enjoyable part of my life.

It's because of my hobbies that I'm making more, at 22 years old, than twice the combined income of my middle-management, degree-holding, 30-40 year old roommates. (And double the combined income of my parents, which is pretty cool - being able to give back to your folks for all the countless thousands of dollars you mooched off them growing up. :D )

Basically I got really involved in a few of my hobbies, made some pretty cool friends who were equally involved (read: obsessed), and in return opened up some doors in my life that would never have been there if I spent my life TRYING to get ahead. Do what you love to do, and a lot of times everything else just falls into place. And now I can actually afford THIS hobby, so who knows what new doors and new friendships 40k will bring me.

Steel Legion for Life
31-03-2009, 16:05
Totally agree with Pacific on the Pros of the job; I'd add to the list...

-Getting a discount, even if it's smaller, is good.
-Getting the inside track on releases etc without having to trawl forums:)
-Hobby Day! ( I understand this has gone now, but it was great while it lasted)
-Access to the store Bitz box for conversion parts, especially now the bitz part service is gone.

I was never one with a problem flogging core games; at the time I was working, they genuinely were the best value product in the store. I used to point out to veterans, they could sell the models, and keep the rulebooks. Once as part of a national competition, I sold more core games in a month than the whole of scotland:)

Equally, for every dull boring weirdo telling me about his Spacewolves (and it was almost always Spacewolves, or even worse, his own chapter), there were always 2-3 cool people; for every childminding timmy, there were always 2-3 cool 12 year olds who reminded you of yourself at that age, and I took real pleasure from say, showing those kids how to highlight or whatever. Of course, ruthless powerseller that I was, I used to always core game Timmy; the key was to repeatedly give him the 40k box to hold, and feel the weight of, and then sit back and watch the tantrum explosion when mum came back:) You never saw him back after that!

As for cons, I think with me the biggest thing was always the poor quality middle management, who thought that bellowing half-understood self help book mantras at staff, then demanding unrealistic targets was the way to motivate people.

Classic Examples of this:

Area Manager insisting that all managers in the area rotate stores "to push them out of their comfort zones and establish loyalty to the company, rather than their store". This involved the manager from Cardiff having to move to Bristol, away from his house, wife and kids, for example; The manager of Bristol having to move to Sutton Colefield, away from his girlfriend. The net result was 7 out of eight managers quit in six weeks, leading to a six month slump for the whole region as we cycled through a multitude of confused untrained fulltimers stumbling through the promotion process.

The area manager (same one!) launching ridiculous "marketing drives", most memorably one where every time in the store you had to say "Kroot" you had to say it in a shrill, trilling birdlike way - more like "Krrrrrooot!", as a way of "encouraging newcomers to more deeply investigate the hobby".

Another area manager organising a staff tournament, "to build morale and hobby", disqualifying full timers & other managers for all kinds of contrived reasons (e.g. "Your army doesn't have enough conversions in it"..."Your army doesn't have four troops choices"..."That unit's from a WD article, it's not allowed"...) and then finally, when he was in the final against a full timer, insisting on three replays until the fulltimer got taken aside by me, had the facts of life explained, and decided to play "company warhammer" to let the area manager win - and award himself the prize, of course.

Our local "Veteran Sergeant" intriguing against the Area manager, to the extent of sneaking into stores the night before the Head of Retail was coming in, and sprinking dust from a hoover bag over the shelves, to create the illusion they'd never been cleaned.

Yet another area manager, who was dyslexic, insisting that no-one else was allowed to print up cabinet labels, leading to our store "Army of Chos" and "Blood Angles Company" and our handout "Rules of the Tabels", which made us all sigh with dismay EVERY TIME a parent pointed it out.

The same area manager excruciatingly comparing the ten commandments to the way to pick up "laydeez" in nightclubs.

A head of region being so corrupt he was claiming a boat on the company, petty cashing thousands of pounds a month on everything from restaurants to brothel visits and never turning up to work for three months, by claiming to each store in the region that he was at another store that day.

Basically, GW is a fine company to work for, most of the time. The problem is the middle of the pyramid is peopled by individuals who really shouldn't be in positions of responsibility, but that GW is forced to promote because most people don't see GW as a long term career move.

Steel Legion for Life
31-03-2009, 16:13
Oh yeah, forgot this one, there was one area manager who refused to allow ANY criticism of any aspect of GW, and would terminate probations/written warning anyone who did.

This led to the GW Bristol code of "It's a quality Games Workshop product"... as in "The rules for Sisters Repentia; Quality games Workshop product"...:)

Ravenous
31-03-2009, 16:30
Wait, number 6 is actually considered a customer type? As in they might see the error of their ways and buy something? Really?

Oh Ive seen it happen, Ive seen 6's walk away with starter kits after you sick the more aggressive redshirt salesmen on them.

And I remembered the list its:
Potential (everyone)
Initiate (buys a starter set)
Core (is into one game system)
Veteran (is into one or more game systems)
Parent (shopping for bday, xmas)
Problem

freddythebig
31-03-2009, 20:39
According to the customer 'list' I would have been an Initiate, a Veteran, a Parent and a Problem all within the last few weeks.
I bought AoBR for myself, just because its a good deal.
I have bought figures for more than one system.
I have bought figures for my son.
I have bought paints to use on FoW. When I responded to the standard 'What are you painting' question with 'Mid War US Rifle Company' he didn't seem to want to talk to me any more. A pity really as I am into various systems and enjoy talking about them all equally.
As a 47 year old who has been into modelling and wargaming for 30 odd years, I find the idea of pidgeonholing customers into seperate categories sadly misguided and totally overlooks the complexities of human nature and real life.

Cheers.

Xarius
31-03-2009, 21:29
I was never one with a problem flogging core games; at the time I was working, they genuinely were the best value product in the store. I used to point out to veterans, they could sell the models, and keep the rulebooks. Once as part of a national competition, I sold more core games in a month than the whole of scotland:)



that would be all what, 7 (mainly small, fairly quite) stores of us.

Mouldsta
31-03-2009, 23:18
When I responded to the standard 'What are you painting' question with 'Mid War US Rifle Company' he didn't seem to want to talk to me any more.


Ah see that's the pity. I'd have the opposite problem, when I'd ask people what they were painting they'd answer "It's not GW stuff", so I'd patiently ask them again. I was actually interested in what people were painting, you'd get anything from 40k through napoleonics to their hubcaps (apparently chainmail is a good match).

One lady even bought a brush set to do her makeup with.

Steel Legion for Life
31-03-2009, 23:22
It wasn't the whole of the store! That was just my personal tally - I was one man! Outselling a Nation. Rawr, I was a heartless dog as a 19 year old.

And quiet? I've been to the ones in Edinburgh and Glasgow and they were madhouses. Jammed with paisley neds thrusting cash across the tills shouting "Jus' one more box a' terminators, and I'll be aff tae rob in Nitshill!"

Unless this is an admission that 14 Scots GW staff aren't worth one English GW staffer:)

bolleblade
01-04-2009, 00:26
i worked in a shopping center , in sheffield and it was the biggest free drop off center for kids ! spend a 5er and free child care lol ! do miss weight though wraith gaurd for 46p and a battle suit was 89p . i loved ebay the ****** wage made good

DarthSte
01-04-2009, 08:59
i worked in a shopping center , in sheffield and it was the biggest free drop off center for kids !

Meadow-hell? Only been to that store once. Ugh.

Pacific
01-04-2009, 11:34
Basically, GW is a fine company to work for, most of the time. The problem is the middle of the pyramid is peopled by individuals who really shouldn't be in positions of responsibility, but that GW is forced to promote because most people don't see GW as a long term career move.

Nail. on. head.

Jedi152
01-04-2009, 12:41
Thanks for the post Steel Legion, very insightful!


Classic Examples of this:

Area Manager insisting that all managers in the area rotate stores "to push them out of their comfort zones and establish loyalty to the company, rather than their store". This involved the manager from Cardiff having to move to Bristol, away from his house, wife and kids, for example; The manager of Bristol having to move to Sutton Colefield, away from his girlfriend. The net result was 7 out of eight managers quit in six weeks, leading to a six month slump for the whole region as we cycled through a multitude of confused untrained fulltimers stumbling through the promotion process.

The area manager (same one!) launching ridiculous "marketing drives", most memorably one where every time in the store you had to say "Kroot" you had to say it in a shrill, trilling birdlike way - more like "Krrrrrooot!", as a way of "encouraging newcomers to more deeply investigate the hobby".

Another area manager organising a staff tournament, "to build morale and hobby", disqualifying full timers & other managers for all kinds of contrived reasons (e.g. "Your army doesn't have enough conversions in it"..."Your army doesn't have four troops choices"..."That unit's from a WD article, it's not allowed"...) and then finally, when he was in the final against a full timer, insisting on three replays until the fulltimer got taken aside by me, had the facts of life explained, and decided to play "company warhammer" to let the area manager win - and award himself the prize, of course.

Our local "Veteran Sergeant" intriguing against the Area manager, to the extent of sneaking into stores the night before the Head of Retail was coming in, and sprinking dust from a hoover bag over the shelves, to create the illusion they'd never been cleaned.

Yet another area manager, who was dyslexic, insisting that no-one else was allowed to print up cabinet labels, leading to our store "Army of Chos" and "Blood Angles Company" and our handout "Rules of the Tabels", which made us all sigh with dismay EVERY TIME a parent pointed it out.

The same area manager excruciatingly comparing the ten commandments to the way to pick up "laydeez" in nightclubs.

A head of region being so corrupt he was claiming a boat on the company, petty cashing thousands of pounds a month on everything from restaurants to brothel visits and never turning up to work for three months, by claiming to each store in the region that he was at another store that day.

It's these people (and the higher up's that promote and reward these people) that are the noose that will eventually hang Games Workshop.

I've met some diabolical area managers (my GF was a fast food store manager for years), but jesus, how did these people even get to that position? I've got no management experience and reckon i could easily do a better job.

PaddyF
01-04-2009, 12:45
And people say hanging is cruel and no one deserves it.

Corrode
01-04-2009, 12:53
I've met some diabolical area managers (my GF was a fast food store manager for years), but jesus, how did these people even get to that position? I've got no management experience and reckon i could easily do a better job.

The Dilbert Principle (http://en.wikipedia.org/wiki/Dilbert_Principle). Read the bit about the Peter Principle too, linked in that article.

Sleazy
01-04-2009, 12:53
I gotta agree 100% on the awful middle management.


I had a pleasant surprise a week or 2 ago. There was a new dude behind the counter though I got the impression he was only new to that store not the company.

they were obviously being targeted on running war of the rings intros and he was pushing for me to give it a try. At first I was like "oh god man cant you see I'm not buying the company propaganda, I dont wanna play lotr), I gave the excuse that I already play loadsa other systems so didnt want to start another.

He asked what I played and rather than do the usual GW blinkers routine we had a proper discussion on the pros and cons of SST. He said he played it and loved the ruleset. We discussed some of the range and both agreed that Mongoose really dropped the ball and missed a huge opportunity.

Am sure his cell manager wouldnt be impressed but as a customer I was.

Angelwing
01-04-2009, 16:21
Thanks for the post Steel Legion, very insightful!

It's these people (and the higher up's that promote and reward these people) that are the noose that will eventually hang Games Workshop.



To be honest Jedi, Steel legions stories are the same sort of stuff that was going on in my time as a redshirt and that was over ten years ago. I will also say that what has been mentioned is a bit tame compared to some of what I have witnessed. Thankfully the majority of the people involved have left the company one way or the other. The thought of my old area manager still makes me angry today. It was with great joy that I noticed his name on the list of management who were let go in the last cost cutting cull.
I won't say his name as he may have been well liked by other warseer members and I don't want to offend them.

Jedi152
01-04-2009, 16:34
You get them in all walks of life. As i said, my other half worked in fast food for a few years and some of the management there is atrocious.

Heck, i work in higher education and know my fair share of incompetent managers who basically push paper around their desks all day and send the odd email to justify their £50,000+ a year.

Osbad
02-04-2009, 12:00
Heck, i work in higher education and know my fair share of incompetent managers who basically push paper around their desks all day and send the odd email to justify their £50,000+ a year.

Dang! That's me scuttled! :evilgrin:

Harwammer
02-04-2009, 14:11
You get them in all walks of life. As i said, my other half worked in fast food for a few years and some of the management there is atrocious.

Heck, i work in higher education and know my fair share of incompetent managers who basically push paper around their desks all day and send the odd email to justify their £50,000+ a year.

Yeah, I'm currently looking for employment. This is the kind of job I aspire to.

DartzIRL
02-04-2009, 20:05
Jesus Christ... after reading all this stuff, I dont know how GW staff manage to do it without becoming homicidal maniacs.

I know I sure as hell wouldnt last 20 minuites...

Xarius
02-04-2009, 23:44
It wasn't the whole of the store! That was just my personal tally - I was one man! Outselling a Nation. Rawr, I was a heartless dog as a 19 year old.

And quiet? I've been to the ones in Edinburgh and Glasgow and they were madhouses. Jammed with paisley neds thrusting cash across the tills shouting "Jus' one more box a' terminators, and I'll be aff tae rob in Nitshill!"

Unless this is an admission that 14 Scots GW staff aren't worth one English GW staffer:)



god no its just that gw has a wonderful system of closing a perfectly good scottish store then realise about 2-3 years later wtf did we do that and reopen it ala ayr and i pray braehead, though it was the rent that killed us.

AND VERY FEW SCOTTISH PEOPLE TALK LIKE THAT:eyebrows: though gw has an established fanbase in scotland thus few though definetly enough starters are sold.

Bum
03-04-2009, 01:27
Within the same topic, my buddy always got the hard sale when we went to GW to play. We played a Bunker though so me and him would go off into a corner, grab a Fantasy table and play until whenever. It never failed though when we took breaks or I had to answer a phone call that he would wander over to the "store" side (For those that don't know bunkers, at least the L.A. one half the store was just 6x4 tables to play on, the other small half was the actually store) and start looking at whatever.

Every single time he would get asked to buy something. I'm not talking the run of the mill stuff either. These guys seem to get creative on him, and only him because they didn't ever ask me and we were both pretty regulars. The best one was when he actually got into a 15+ minute talk with a guy about Lizardmen and the pros and cons. The redshirt seemed to just want to talk about warhammer and the both went back and forth about different stuff and what they liked etc. This conversation was right in front of the Lizzardmen stuff of course.

So slowly my buddy says I don't own a slann..

Guy grabs a slann box for them too look at..

I love skinks...

Guy grabs a skink box while still holding the other...

Then it was Krox, or Terradons so he grabs a couple of blisters...

At this point (I cannot stress enough the guy seemed to just want to talk) he was holding all this stuff and goes "So you want me to go ring you up now?"

The face of horror on my friend was priceless. He said no, turned around pissed off and we went back to playing.

It finally stopped after 15+ visits when one guy tried to do the basic stuff on a very busy Saturday and my buddy basically said straight away "Do not try and ******* sell me something".

That ended it, but for the previous 15 times it was hilirous.

Ravenous
03-04-2009, 04:33
Jesus Christ... after reading all this stuff, I dont know how GW staff manage to do it without becoming homicidal maniacs.

I know I sure as hell wouldnt last 20 minuites...

There's 3 kind of people that work for GW:

1.People looking to get discounted warhammer
2.People that cant do anything else
3.Complete fanbois that will sell their souls and screw anyone over to get higher in the company and truely believe in the company.

There are combinations of the things mentioned above but its pretty straight forward, and generally its the "3s" you have to watch out for most because they are hardened zealots ready to hack off their own limbs for their beloved GW.

DarthSte
03-04-2009, 09:01
Within the same topic, my buddy always got the hard sale when we went to GW to play. We played a Bunker though so me and him would go off into a corner, grab a Fantasy table and play until whenever. It never failed though when we took breaks or I had to answer a phone call that he would wander over to the "store" side (For those that don't know bunkers, at least the L.A. one half the store was just 6x4 tables to play on, the other small half was the actually store) and start looking at whatever.

Every single time he would get asked to buy something. I'm not talking the run of the mill stuff either. These guys seem to get creative on him, and only him because they didn't ever ask me and we were both pretty regulars. The best one was when he actually got into a 15+ minute talk with a guy about Lizardmen and the pros and cons. The redshirt seemed to just want to talk about warhammer and the both went back and forth about different stuff and what they liked etc. This conversation was right in front of the Lizzardmen stuff of course.

So slowly my buddy says I don't own a slann..

Guy grabs a slann box for them too look at..

I love skinks...

Guy grabs a skink box while still holding the other...

Then it was Krox, or Terradons so he grabs a couple of blisters...

At this point (I cannot stress enough the guy seemed to just want to talk) he was holding all this stuff and goes "So you want me to go ring you up now?"

The face of horror on my friend was priceless. He said no, turned around pissed off and we went back to playing.

It finally stopped after 15+ visits when one guy tried to do the basic stuff on a very busy Saturday and my buddy basically said straight away "Do not try and ******* sell me something".

That ended it, but for the previous 15 times it was hilirous.

So you'd go into the store, play for several hours on the store tables and never buy anything? I think the 16th time I'd have asked you to leave rather than try to sell anything...

Jedi152
03-04-2009, 09:39
As DarthSte says, that's pretty harsh on the staff. They're just trying to do their job, and when you turn up to play for hours and then get angry at them, i'm surprised you haven't been banned.

Sleazy
03-04-2009, 13:16
Gotta agree. I rarely play instore (2 games in last 8 years I think!) but if I did I'd feel like I should support it.

Amr40
03-04-2009, 14:41
man, reading this thread has seriously changed my mind about our staff.

i am going to seriously change how i act, thanks warseer!

Mouldsta
03-04-2009, 16:35
There's 3 kind of people that work for GW:

1.People looking to get discounted warhammer
2.People that cant do anything else
3.Complete fanbois that will sell their souls and screw anyone over to get higher in the company and truely believe in the company.

There are combinations of the things mentioned above but its pretty straight forward, and generally its the "3s" you have to watch out for most because they are hardened zealots ready to hack off their own limbs for their beloved GW.

That's pretty harsh, there are/were those of us that did it because we liked it. I genuinely enjoyed talking to people about their hobby (whatever that may be - had some awesome conversations about 54mm samurai), and the job satisfaction of having customers that you'd never met before shake you by the hand and say "you've been so helpul, thank you" was priceless.
I personally hated hard sellers, and from a company perspective you would get more long term sales by NOT hard selling.
I already owned tons of models, so the discount wasn't a biggie, and GW wasn't my last avenue of employment, so I don't think I fitted into any of the above catagories. I have of course left (need better pay), but I'd definately work there again assuming somehow it was financially viable.

The majority of staff I met though, did fall into the catagories above. The worst I had to work with though (and I had to work with him for 2 years) was a hypercritical #3;
He'd be very preachy about company standards, attitudes etc while at the same time failing to notice he completely didn't meet them himself. Such great examples include;

-Refusing to run intro games for people that he didn't think would get started

-Butting into other members of staff's conversations with customers once the ice had been broken and ignoring anyone new that came in, leaving the original member of staff to approach the new guy. Bonus points for then chewing out the other staff member for "you can't just leave a customer"

-Stubbornly refusing to move from behind the till so that he rang all the sales through (he approached nobody that day). Then crowing that he had the largest sales/average sale that day. Then insinuating that nobody else was pulling their weight.

-During training sessions being massively pissy at any member of staff that had to act as a customer that didn't just instantly say "I'd like all the core games please". Apparently, (when acting as someone that has NEVER played table top games before) responding to the statement "It's your turn to move, go on" with "how does that work then?" is being deliberately awkward.

-Refusing to give someone we know an application form because he "doesn't have the passion or belief", while not noticing that refusing to give out an application (we were constantly looking for new staff, and suppossed to be asking everyone who wasn't a blatent tramp) was not only completely the opposite of what we were suppossed to be doing but also shockingly bad customer service. Mainly because he said it to his face.

-Snearing at any of the specialist games for "being crap". This was where bing pro GW clashed with what we had in the shop, as in they weren't "core". I'm sure (100% sure) that if GW starts stocking epic on the shelves again then suddely he'll think it's the best thing ever.

-Snearing at any other games customers might play, bearing in mind he'd never tried any of them. Brilliant way to establish a rapport, having your opening conversation go:
"so what sort of stuff you into?"
"I play a bit of warmachine"
*snorts* "What a bunch of crap"

-Berating people for not having a fully painted army. Currently none of his are fully painted (and only just legal sized)

And the all time best....

-Having just had a rant about the people that run past the shop shouting "nerds", about how they are all sad little @!£@£@'s with no life that are utterly pathetic etc, we then go into the pub where he proceeds to shout "magic is crap" at the local MTG group for 3 hours....

Sadly he still works there :(

Bum
03-04-2009, 17:09
No, we would buy stuff.

Battle Bunkers are a little different. A lot of people went there to play and didn't buy every time, or most times to be honest. The store is huge, it has like 30-40 6x4 tables. It's designed to played in and a LOT of the time its possible to barely say a word to the staff while playing all day.

I can see where I came off as an ass up there but I really wasn't attempting to. We both bought stuff (Some Paint, a Blister, WD, usually something), it was more along the lines that my buddy who they knew always got the hard sale from no where. It was only him too, they never hard sold me anything either. I guess I didn't get that across enough. The staff there is really nice (or was when I was going, its been a while) and helpful.

Xarius
03-04-2009, 20:22
And the all time best....

-Having just had a rant about the people that run past the shop shouting "nerds", about how they are all sad little @!£@£@'s with no life that are utterly pathetic etc, we then go into the pub where he proceeds to shout "magic is crap" at the local MTG group for 3 hours....

Sadly he still works there :(

why did you go to the pub with him AT ALL (or at least going over to the magic guys and payin them to stuff so many cards down his throat that he cant annoy customers for months!):wtf:

RevEv
03-04-2009, 21:52
There's 3 kind of people that work for GW:

1.People looking to get discounted warhammer
2.People that cant do anything else
3.Complete fanbois that will sell their souls and screw anyone over to get higher in the company and truely believe in the company.

There are combinations of the things mentioned above but its pretty straight forward, and generally its the "3s" you have to watch out for most because they are hardened zealots ready to hack off their own limbs for their beloved GW.

I disagree

I worked for a summer as a key timer between finishing my theology degree and starting a new job.

I had hoped to take the summer off but the wife (we were newly married at the time) pointed out she was not going to support me for 3 months. Fair enough really.

I persuaded the manager to take me on because I was keen to sell the hobby, but was not going to sell out to the company (a key agreement was that I was not going to work Sundays... if you need to ask why think about my Avatar/name).

It was GW, or working for a sports camp over a very wet summer, or working away from home labouring. I took the best option for me!

Deus Mechanicus
04-04-2009, 03:35
And the manager still hired a christian?

RevEv
04-04-2009, 07:53
Yes - we get everywhere!

Mouldsta
04-04-2009, 08:51
why did you go to the pub with him AT ALL (or at least going over to the magic guys and payin them to stuff so many cards down his throat that he cant annoy customers for months!):wtf:

One of these awkward ones - we had been mates before he started there, hung out with the same people, and he wasn't TOO bad away from GW stuff. Given that we'd have to be around each other for a significant part of any week it was easier to suffer him socially rather than inflame it - he was the sort of person who would try to turn anyone you know against you.

The biggest irony was that some of the MTG guys were GW (regular) customers.

Jedi152
04-04-2009, 09:37
And the manager still hired a christian?
Oh noes! The company is doomed!

Even of they wanted to, do you really think a company could get away with refusing to hire someone on the grounds of their religion?

In this day and age religion isn't really in issue in any job.

yabbadabba
04-04-2009, 10:02
To be honest some of the "customers" on here sound like they deserve the "staff" they complain about :rolleyes:. I have met plenty of muppets at GW and I have met some absolute diamonds. It's the same in any business. And some businesses seem to only employ people to prevent them getting run over on the roads more often.

And yes, I have heard GW did refuse to employ a christian as a store sales assistant, because the christian said he would refuse to sell daemons on religious grounds, and said he would actively dissuade people from buying them. A definite case of religious beliefs failing the interview.

Jedi152
04-04-2009, 12:35
Ok, i concede that religion is an issue if the applicant refuses to do the job...

RevEv
04-04-2009, 22:40
It only tends to be religious nutters who feel that they have a point to prove that would cause a stir. I didn't have a point to prove, I just had a faith I was committed to... after all, I had just finished my ordination training.

They also understood why I would not play Chaos, nor promote it actually.

It was an excellent experience and I'm still reflecting on what I learnt now.

Shadowphrakt
04-04-2009, 23:03
This is soooo funny! Have you ever worked in retail? £12K before tax. Think most store managers are on about £16K... It's a job to do if you have no mortgage/rent to pay, or a well paid and understanding partner.

It'll vary depending on what "company" your stores in...I know one first company store manager who earns in the region of 30k. If you're a manager in some backwater little village, then it'll be about 16k.

Deus Mechanicus
05-04-2009, 02:55
They also understood why I would not play Chaos, nor promote it actually.

Working at GW and refusing to promote a large section of its products...?

ryntyrr
05-04-2009, 17:46
Would I do it again. No. But a good exp.

I jumped from a 17K Salary to a 40k salary in changing jobs.

Difference now I work 35 hours as supposed to 40hrs and I have the weekends off.

My only advice is. If you love your hobby don't work for it in retail, unless you are running your own LGS. It's a tough job that gives you allot of scars but no rewards. The only saving grace is you do build allot good friendships that last. But from a monetary point of view and long term self advancement for yourself or family its a dead end and I would not recommend it.

However some of the Non-retail aspect of GW is allot better and has its rewards.

RevEv
05-04-2009, 22:28
Working at GW and refusing to promote a large section of its products...?

Not so much refusing - I tended to promote the other races more. It helped that this was at the time that 40K was off the shelves (2nd Ed Reboot) and we were promoting Necromunda and Blood Bowl... yes, it did happen once, a long time ago.

And, I hate to point this out to the many chaos players out there, it is only one of many options in the GW product range. I have plenty of armies to choose from and not one of them is chaos... I only have Dark Elves and Dark Eldar to provide an evil race to play during campaigns.

The Ape
05-04-2009, 22:38
Working at GW and refusing to promote a large section of its products...?

What? Like GW not promoting Specialist Games? :rolleyes:

I don't see what relevance religion has to working at GW-I'm a Catholic and had absolutely no issues selling any of GW's products. It's only an issue where people cannot differentiate between fiction & reality. In which case the issue goes deeper than religion...

DarthSte
06-04-2009, 08:46
No, we would buy stuff.

Battle Bunkers are a little different. A lot of people went there to play and didn't buy every time, or most times to be honest. The store is huge, it has like 30-40 6x4 tables. It's designed to played in and a LOT of the time its possible to barely say a word to the staff while playing all day.

I can see where I came off as an ass up there but I really wasn't attempting to. We both bought stuff (Some Paint, a Blister, WD, usually something), it was more along the lines that my buddy who they knew always got the hard sale from no where. It was only him too, they never hard sold me anything either. I guess I didn't get that across enough. The staff there is really nice (or was when I was going, its been a while) and helpful.

My bad, I got the wrong end of the stick. (Damn I seem to be apologising alot on here at the moment.)

yabbadabba
06-04-2009, 09:04
What? Like GW not promoting Specialist Games? :rolleyes:...

Not sure what you mean here. SG's certainly are not a big part of GW and haven't been on sale in stores for years - so why promote them?


I don't see what relevance religion has to working at GW-I'm a Catholic and had absolutely no issues selling any of GW's products. It's only an issue where people cannot differentiate between fiction & reality. In which case the issue goes deeper than religion...

Some people feel their religion can create the issue when working for GW. That you don't is a credit to yourself.


Not so much refusing - I tended to promote the other races more.
Thats fine, and I am sure you would promote chaos if the customer showed an interest. For years you could tell what armies the staff collected by seeing what were the most popular armies among the younger customers! If that wasn't positive promotion?

PaddyF
06-04-2009, 09:07
Having a gaming club in a local church hall where one of the regulars in the Reverend who plays Chaos Daemons.

So I think our souls are safe.

RevEv
06-04-2009, 13:43
Cool - where is this?

I have to admit there are some Chaos models I like, but the best bit is trying to convert them to Good for use in my armies... that is why I have an Iron Father as a Tech Marine.

As for promoting Chaos - as I didn't know that much about them I tended to pass questions over to other colleagues.

PaddyF
06-04-2009, 13:51
Shepperton, UK.

It is Church of England so it is all very moderate http://www.youtube.com/watch?v=rZVjKlBCvhg

Ravenous
06-04-2009, 15:43
That's pretty harsh,


I disagree

True enough, I forgot that there is also the 4th catagory (which I probably fall into as well since I didnt go nuts over my discount while I was there) and that is the "Stepping stone job" basically its just something you do because you enjoy it and will be on your way once you find something else. I remember quite often telling them "Im here until Im not".

Sonny Liston
06-04-2009, 16:01
I've been reading this thread with interest and I am enjoying learning about what life is like working in GW. Keep the stories coming.

I don't know if this is off topic or not, but I've noticed afew times. Why do a few religious people refuse to promote chaos/are uncomfortable with it? Could someone spell it out please?

Chaos and Evil
06-04-2009, 16:29
I don't know if this is off topic or not, but I've noticed afew times. Why do a few religious people refuse to promote chaos/are uncomfortable with it? Could someone spell it out please?

Presumably they don't think it's acceptable to be playing toy soldiers with daemons, as daemons are evil.

Which is very different to the Imperium, which is not one of the most evil societies imaginable. ;):rolleyes:

Duce
06-04-2009, 16:29
the short version i think is its evil and associated with the devil, even if it is a game some people claim principles that promoting demons and evil is wrong... i think

daemonkin
06-04-2009, 16:36
I heard a staffer got in trouble in the Middle east as the authorities thought he was starting a new cult - had Mordheim in his hand luggage and they saw 'Cult of Sigmar'

- religious nutjobs the lot of 'em. And the Middle Eastern people are pretty mad too!

D.

warhammergrimace
06-04-2009, 16:40
I've been reading this thread for a while now and find it very interesting and insightful. I've been gaming for over 20 years and been going to GW stores during all those years.

I've been to stores all over the UK, met some bad staff, some who should never have been hired and some great staffers. I have to admit that a lot of the bad staff have been managers. People who probably should have never been promoted or who should have been a trainee manager for longer. Most of those I personally believe were just too immature for management.

Yet there are some great mangers, with great staff, stores such as Swansea, Derby and Cardiff are good stores with great team members. Its also good to see when some of those good store staff move on to head office.

My wife also games and paints and her biggest complaint is that in most stores she's ignored and treated as the non playing wife, just because she's female.

Snipingranger
14-04-2009, 05:07
Good stories guys, I must say I never thought working in GW or a hobby shop would be that painful...I can see how annoying it could be with working with certain people..this hobby brings the worst and the best of people. Plus, babysitting kids could be really irritating.

RevEv
15-04-2009, 15:46
My wife also games and paints and her biggest complaint is that in most stores she's ignored and treated as the non playing wife, just because she's female.

My wife has the same problem - she was even asked whether she was looking for stuff for her sons when
a) She didn't have any Children
b) She was a regular at the store because
c) I worked there!

Shall we say that the staffer who asked her had some serious grovelling to do.:D

parus_ater
16-04-2009, 00:45
After reading this I've just had a thought.....

.......I wouldn't mind being a staffer!

fubukii
16-04-2009, 07:04
After reading this I've just had a thought.....

.......I wouldn't mind being a staffer!

your in denial!

Harry
16-04-2009, 08:17
I have to admit there are some Chaos models I like, but the best bit is trying to convert them to Good for use in my armies
Outstanding. :D

warhammergrimace
16-04-2009, 11:39
One of the staffers actually referred to my wife as jay's wifey (even though he knew her name, and they're friends), LOL. She was not amused and she made him squirm in front of everyone, it was really funny, and done in good fun.

RevEv
16-04-2009, 19:30
The thing is that my wife would bring Millies Cookies in on a regular basis for all the staff, so there was no excuse.

Mind you, she was in her severe work clothes.

Jedi152
16-04-2009, 19:33
Unless your missus was a dinnerlady, i like the idea of 'severe work clothes'.

Not to offend a man of the cloth... :angel:

RevEv
16-04-2009, 19:58
No - more severe suits... sadly.

But I get what you're saying:evilgrin:

parus_ater
16-04-2009, 19:59
I'd still do it, though.....:evilgrin:

Angelwing
17-04-2009, 15:44
No - more severe suits... sadly.


Radiation suit? Deep sea diver suit? Space suit?:D

yabbadabba
17-04-2009, 17:28
Birthday suit ;)

RevEv
17-04-2009, 19:54
Gentlemen, please!

And in the best Top Gear shift of topic

Anyway......