I hope this is the right section, but there are GW and WD feedback here, so I thought it would fit.
I got a Tantalus for my Dark Eldar army this christmas. However, when I opened it, certain parts (which was supposed to be "straight" was bended roughly 30degree. Herein the big sail itself, one of it's spikes and one of the rear Scythes.
The sail is also covered in some glittery layer. Nearly oil-like. It leaves a fingerprint when touched. You can also see scratches and what I fear might be cuts in the plastic itself. I haven't tried to wash it in soap yet, or clean it. Mainly because I have decided to return it.
No other part or previous forgeworld product I have bought, have had this oil kind of layer thing. This includes 4 FW dreadnoughts, a titan, and such previous purchases.
I think the forgeworld storage center is in UK? Atleast the package was missent to Canada and we did have a long delivering time, considering it would then have been sent from UK-Canada-Denmark and not UK-Denmark.
Could this long trip have exposed the pack to some kind of heat? Considering the melt-kind of damage to the model? I believe bending the model directly would see it break rather than bend. Atleast it is not going back to the original position right willingly.
The main point of this thread, would be to hear more experienced customers if they have had similar issues and what they did.
(the giver of the gift had nicely left the model in it's original pack, and had been unopened by him)