Has anyone had an issues with old metal kits from GW recently?
In the years ive been playing warhammer, ive had a couple of issues with bits mis-cast, and they have replaced them instore or over the phone no questions asked, and I sent them the miscast stuff back.
This is the first time ive had a kit with a piece missing, and what they want me to do seems odd. I ordered Grom the paunch, and it came with a single piece of the chariot missing that goes over the wolves.
When I called up, expecting them to send me out a replacement bit, they said first I need to send the whole kit back, with a note stating which bit is missing. Once they get this back they will send a whole kit out.
I explained that what I have recieved is fine, and not miscast or anything, and only want that single missing piece sending out, but they cant do that.
It just seems really odd after my past experience last year with customer service, and its annoyed me that I now have to pack this up and post it (even though its free post) when all I want is a tiny missing piece.