Just wanted to write a post about the stellar service I got from a local FW store this last weekend.
I swung by to pick up an old Battle For Skull Pass set that had been collecting dust for the last couple years and they had just sold it a few days prior. Darn.
So I started talking to the manager about why I was after it (due to one of the fantastic Plogs here at Warseer) and how the one I bought through eBay had arrived damaged because it was shipped in an envelope with minimal packing. Everything was crushed and how I've been going back and forth for the last 3 months with the seller on getting a replacement/refund with no luck. She made a couple calls (everyone thought she was joking, looking for Skull Pass and all) but everybody was sold out. She gave me the bad news but asked if I was willing to hold on while she checked things in back.
She came out a couple minutes later with a copy of Skull Pass that had some water damage and she couldn't sell, but wound up giving it to me free of charge. The books, box and paint was damaged but I was really only after the figures to paint. I was really blown away by this, and wound up picking up a Daemons codex to start a new army and will be going back to that store for the foreseeable future.
She could have just sent me on my merry way, which I would have been fine with, but helping out a fellow hobbyist like that earned major points in my book.