Opinion- fix or return?

[Maskedman5oh4]

Got home today to find my scythed hieordule waiting in the mailbox...

Wah wah wah- it came broken. I think I could manage the repair no problem with 2 pins, glue and putty- but would you?

Or, would you be calling FW in the morning asking for a replacement. Pretty simple options- no poll necessary.

Thanks in advance!

[Elfaen]

expensive resin = get a new one

[TheBearminator]

I would return it for sure. As much as they charge for their products that's the least you could ask for.

[commissarbob]

I would personally just fix it, but I am fairly easy going and non-confrontational. You are paying a very premium price for what are advertised as being among the best models in the world, so you may wish to hold them to that.

[Darwin_green]

yeah, that looks like an easy enough of a fix. I would say you should keep it.

[Fizzy]

You have the rights to complain. But that would be easily fixed.

It would be worse if a thick piece broke in half or something. Like a neck or a leg.

[Yodhrin]

If you complain about that, I'm sorry, but you're being really petty. That's a five minute job to fix, and likely happened during transit anyway so all the usual spluttering indignation about customer rightness and Forgeworld's "premium" nature(as seen above) doesn't apply. Seriously, why do people suddenly get so picky when they're buying a resin FW model? Some of the old GW metals were utter monstrosities to put together, and that never elicited more than a mild grumble, but increase the price by a handful of percent and make the model out or resin and all of a sudden its a travesty against consumer rights.

If there was a huge mould slip, or a giant air cavity in the side, or a big patch of detail was all melty - sure, go nuts, have a good complain. But the way people react to truly minor issues just because the model is from FW amazes me(this comment is less addressed to you, OP, than it is some of the replies).

[Radium]

Just fix it, it's easy enough to do and saves both you and FW a lot of time and headaches.

[Elfaen]

If you complain about that, I'm sorry, but you're being really petty. That's a five minute job to fix, and likely happened during transit anyway so all the usual spluttering indignation about customer rightness and Forgeworld's "premium" nature(as seen above) doesn't apply. Seriously, why do people suddenly get so picky when they're buying a resin FW model? Some of the old GW metals were utter monstrosities to put together, and that never elicited more than a mild grumble, but increase the price by a handful of percent and make the model out or resin and all of a sudden its a travesty against consumer rights.

If there was a huge mould slip, or a giant air cavity in the side, or a big patch of detail was all melty - sure, go nuts, have a good complain. But the way people react to truly minor issues just because the model is from FW amazes me(this comment is less addressed to you, OP, than it is some of the replies).

Your quite the flame baiter. Tbh I get what your saying, but if your happy to receive sub par goods then go on ahead! Yes stuff can be damaged in transit, but surely thats a packaging issue? Which would be forgeworld responsibility would it not?


I've sold hundreds of items on ebay in the last few weeks and not a single item turned up damaged or broken. This is because I made sure everything was packaged well and GW/Forgeworld must receive hundreds of complaints each year about things broken in transit.

Also being ex-GW i know that if you email them and say its broken in transit, they can refund the cost of the model from the courier as part of the trade agreement between them, as long as the box shows the evidence of the impact. It used to happen all the time with our weekly delivery turning up water damaged or with a giant impact hole in the side. (They've since changed courier for store deliveries.)

[winterdyne]

I'd get it replaced. Fixing the broken chitin plate nicely, without leaving a visible mark isn't the easiest job in the world. As mentioned above, things should be packed appropriately to prevent broken arrivals.

[TheBearminator]

If you complain about that, I'm sorry, but you're being really petty. That's a five minute job to fix, and likely happened during transit anyway so all the usual spluttering indignation about customer rightness and Forgeworld's "premium" nature(as seen above) doesn't apply. Seriously, why do people suddenly get so picky when they're buying a resin FW model? Some of the old GW metals were utter monstrosities to put together, and that never elicited more than a mild grumble, but increase the price by a handful of percent and make the model out or resin and all of a sudden its a travesty against consumer rights.

If there was a huge mould slip, or a giant air cavity in the side, or a big patch of detail was all melty - sure, go nuts, have a good complain. But the way people react to truly minor issues just because the model is from FW amazes me(this comment is less addressed to you, OP, than it is some of the replies).

I admit I may be picky. I think I have the right to be when I've payed a hundred pounds for a plastic dragon. If you charge that much you could at least pack the stuff so that it won't break during transport. That's just my opinion. I would say in this case it's a matter of when you need to start painting. If you have other ongoing projects I would concentrate on that for a few days and let Forgeworld's headache be Forgeworld's headache.

"He who may fight no more, take from him the chapters due. And then return him to Forgeworld in original packing."

[Yodhrin]

Your quite the flame baiter. Tbh I get what your saying, but if your happy to receive sub par goods then go on ahead! Yes stuff can be damaged in transit, but surely thats a packaging issue? Which would be forgeworld responsibility would it not?


I've sold hundreds of items on ebay in the last few weeks and not a single item turned up damaged or broken. This is because I made sure everything was packaged well and GW/Forgeworld must receive hundreds of complaints each year about things broken in transit.

Also being ex-GW i know that if you email them and say its broken in transit, they can refund the cost of the model from the courier as part of the trade agreement between them, as long as the box shows the evidence of the impact. It used to happen all the time with our weekly delivery turning up water damaged or with a giant impact hole in the side. (They've since changed courier for store deliveries.)

Oh I do beg your pardon, I was unaware that expressing an opinion regarding the topic of a thread which solicits such opinions on a forum which exists solely for the purpose of sharing opinions is "flame baiting"

And that you consider that a 1cm piece breaking off a model during transit makes that entire model "sub-par" is a perfect example of the sort of ludicrous entitlement that is the hallmark of modern consumer culture. Have you ordered from FW lately? I have, the last thing I ordered was Commander Culln, and they sent the blister pack inside a box filled with packing-bubbles, as they have everything I've ordered from them. You can pack things as well as you like, if some cretinous dimwit delivery driver decides to dump something heavy enough on the item nothing's going to stop it breaking.

[winterdyne]

Where broken / miscast Forgeworld parts are quite large they usually just replace the part, as it's on its own mould. I fail to see how getting a broken part replaced is in any way ludicrous. Writing off the whole kit is a bit silly, though. No, nothing can prevent some breaking in transit, and it's certainly no cause for outrage againt Forgeworld, but until the kit is received, any damages are the responsibility of the seller / carrier. The choice of the seller is whether to pay additional insurance to ensure things arrive intact and cover losses from damage, or ascertain whether any damage is rare enough, or cost of replacement low enough that no insurance is needed. Technically, when you sign for a package, you sign for it as 'in good order', and you should have checked the contents. Most couriers / sellers however accept that there may be unnoticed damage from transit when a package is signed for and do honour damage in transit claims. Forgeworld are SUPERB for service for replacement parts though (if a little disorganised / slow), and I'm very sure they'd happily replace the body of this hierodule.

Edit: Aha! Winterdyne uses Wall of Text. It's super-effective!

[Elfaen]

Oh I do beg your pardon, I was unaware that expressing an opinion regarding the topic of a thread which solicits such opinions on a forum which exists solely for the purpose of sharing opinions is "flame baiting"

And that you consider that a 1cm piece breaking off a model during transit makes that entire model "sub-par" is a perfect example of the sort of ludicrous entitlement that is the hallmark of modern consumer culture. Have you ordered from FW lately? I have, the last thing I ordered was Commander Culln, and they sent the blister pack inside a box filled with packing-bubbles, as they have everything I've ordered from them. You can pack things as well as you like, if some cretinous dimwit delivery driver decides to dump something heavy enough on the item nothing's going to stop it breaking.

Im afraid dear boy that the way in which you present yourself is not only aggressive, but also quite frankly rude. You mention allowing expression, then slate anyone whom does not subscribe to your own personal bible. I would call you petty, but considering thats what you called anyone in this thread who said complain, I don't think it's right to use.


EDIT: Agree with winterdyne on the part, not the kit. Although if you call forgeworld they'll just ask to see the photo and only offer to replace the part anyways.

[Maskedman5oh4]

Called FW- new body is being sent out, no pictures required. Now...what to do with the damaged one...

[TheBearminator]

Called FW- new body is being sent out, no pictures required. Now...what to do with the damaged one...

Nice! :-) Then maybe I'll get a replacement for the broken death korps soldier I filed a complaint about a month ago as well.

[shelfunit.]

Called FW- new body is being sent out, no pictures required. Now...what to do with the damaged one...

Good stuff. Glad that you ignored those who said to accept the damage.

[Maskedman5oh4]

If you complain about that, I'm sorry, but you're being really petty. That's a five minute job to fix, and likely happened during transit anyway so all the usual spluttering indignation about customer rightness and Forgeworld's "premium" nature(as seen above) doesn't apply. Seriously, why do people suddenly get so picky when they're buying a resin FW model? Some of the old GW metals were utter monstrosities to put together, and that never elicited more than a mild grumble, but increase the price by a handful of percent and make the model out or resin and all of a sudden its a travesty against consumer rights.

If there was a huge mould slip, or a giant air cavity in the side, or a big patch of detail was all melty - sure, go nuts, have a good complain. But the way people react to truly minor issues just because the model is from FW amazes me(this comment is less addressed to you, OP, than it is some of the replies).

Well, partner, I completely disagree with you.

Firstly, I did the repair; it was not a 5 minute job. Between the 2 part epoxy, drilling the holes for the pins and to thesurface work with green stuff it was a 3 hour job. Maybe I am not a model master.

I did pay ~$165 for the kit and I would expect it to arrive undamaged.

Making a statement that a retailer does not need to backup a product once it is in the mail is laughable.

Tell me you would not ring up Apple if you brand new iPhone arrived DOA (dead on arrival.)

I am not a GW hater- I love GW, FW and their service. That is one of the only reason I still pay these prices!

[winterdyne]

Actually, I'd reckon around 3 hours is OK for a decent repair of that. Did they send out a whole new kit, or just the broken part?

[HereBeDragons]

Tell me you would not ring up Apple if you brand new iPhone arrived DOA (dead on arrival.)

I think a better example would be:

"Tell me you would not ring up Apple if your brand new iPhone arrived with some paint chips/scratches"

Afterall, your model was fixable. Such an iPhone would be useable, just as your model was, but it did not arrive in the condition you expect. I think pretty much everyone would complain if there was any damage at all to a new phone. It seems strange in some ways that people react differently with models.