Hi everyone, didn't know where else to post this so if it's in the wrong place, apologies and please move it to the appropriate section.

I recently ordered something (Dark Vlad for a Mordheim Warband) from Arcane Miniatures before googling them (stupid, I know) and saw quite a few bad reviews. However, none of them are recent and I'm really hoping their service has improved since they were written.

Has anyone got a recent experience with them they can share to put my mind at rest (or scare the bejesus out of me)?