Ok, I just got the latest Inquisitor's Newsletter, and was stunned to see the most blatant attempt at spin I've ever seen...
"- Contacting The Hobby Specialists
From Wednesday August 10th the Hobby Specialists will no longer be answering e-mails. Find out more about our improvements in customer service"
Er, excuse me? not answering emails any more is an "improvement in customer service"?! I must find out more, so I follow the link...
"From Wednesday August 10th we will no longer answer e-mails sent to firstname.lastname@example.org.
We've come to realise that e-mail is a very poor way to deliver customer service. Every question we receive could easily be answered more quickly, comprehensively and unambiguously over the phone. So, if you need any hobby advice or have a customer service issue to raise, just pick up the phone and call our Hobby Specialists on........"
Ah I see. Got nothing to do with cutbacks then.